German-Speaking Luxury Client Relations Advisor

Burberry; Greater London; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

Burberry in London seeks a German-speaking Client Relations Advisor to deliver a highly personalised luxury client experience across multiple channels. You will build trusted relationships, anticipate needs, and provide proactive support while upholding Burberry’s service standards.

The role focuses on driving client loyalty, resolving inquiries with discretion, and collaborating with internal teams to ensure seamless service for high-value clients in a luxury retail environment.

Qualifications

• Fluency in German and English is required.
• Experience delivering elevated services in client-facing environments.
• Strong written and verbal communication across channels.

Responsibilities

• Deliver luxury client service across phone, email, live chat and social channels.
• Build and manage a portfolio of high-value clients through personalised outreach.
• Handle inquiries and escalations with empathy and discretion.
• Provide product knowledge, styling guidance and tailored recommendations.
• Collaborate with cross-functional partners to resolve client requests and maintain service standards.

Skills

German language

English language

Job description

Burberry in London seeks a German-speaking Client Relations Advisor to deliver a highly personalised luxury client experience across multiple channels. You will build trusted relationships, anticipate needs, and provide proactive support while upholding Burberry’s service standards.

The role focuses on driving client loyalty, resolving inquiries with discretion, and collaborating with internal teams to ensure seamless service for high-value clients in a luxury retail environment.