German Speaking Customer Service Advisor

Optima UK Inc Ltd; East Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading customer service provider in Leicester is looking for a German Speaking Customer Service Advisor. You will answer customer enquiries and guide them towards purchases, while providing top-notch service. The ideal candidate will have excellent communication skills and experience in customer service. Benefits include a competitive salary, annual bonus scheme, 25 days holiday, and discounts on products.

Benefits

Competitive salary & targeted annual bonus scheme

30% discount on all current clothing ranges

25 days Holiday plus Bank Holidays

Online Portal with discounts on retail & entertainment

Virtual GP Service

Free onsite parking

Responsibilities

• Answer customer enquiries via phone, email, and chat.
• Handle orders, delivery enquiries, refund queries, and more.
• Solve customer issues quickly while meeting SLAs.
• Guide customers towards their next big purchase.

Skills

Customer service experience

Great communication both written and verbal

Good listening and problem-solving skills

Ability to work well in a team and independently

Friendly, lively, and energetic manner

Ability to remain calm in challenging situations

Flexible approach to changes in a fast-paced environment

Job description

Overview

Job Title- German Speaking Customer Service Advisor

Location- Leicester

Salary- £24,000-£27,000

Monday to Friday, with shifts scheduled between 9:00am - 7:00pm (to include 9:00am - 5:00pm, 10:00am - 6:00pm, and 11:00am - 7:00pm)

What You Will Do

• Answering customer enquiries via phone, email, and chat, and deliver a memorable experience every time, showcasing the very highest customer service skills.
• You'll handle orders, delivery enquiries, refund queries, and much more, across multiple markets including the UK, US, and Europe.
• Solve customer issues quickly and smoothly, keeping things on track with our SLAs for top-notch quality, first-contact resolution, and productivity - all while delivering an awesome experience.
• A top-notch knowledge of our products and the confidence to guide customers toward their next big purchase with ease.

What We Are Looking For

• Customer service experience
• Great communication both written and verbal.
• Good listening and problem-solving skills.
• The ability to work well in a team and independently.
• A friendly, lively, and energetic manner.
• The ability to remain calm in challenging situations.
• A flexible approach to changes in a fast pasted environment.

What We Offer

• Competitive salary & targeted annual bonus scheme.
• 30% discount on all current clothing ranges.
• 25 days Holiday annually, plus Bank Holidays.
• Online Portal with an array of discounts on retail & entertainment.
• Virtual GP Service for you and your household!
• Free onsite parking