German Application Engineer

ZipRecruiter; East Horsley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a German Technical Support Engineer based in Guildford. This role involves expert technical support for Hydronix equipment, with responsibilities in application development and creating technical documentation. Ideal candidates will have a degree in relevant engineering fields and fluency in German and English.

Qualifications

• Minimum of 2 years in a customer-facing role in a similar industry.
• Experience in creating and managing technical documentation.

Responsibilities

• Provide real-time technical support to customers and training sessions.
• Identify application opportunities and conduct site visits.
• Produce technical documentation and manage knowledgebase.

Skills

Technical Support

Documentation

Customer Interaction

Fluency in German

Fluency in English

Understanding of Schematics

Use of Hand and Power Tools

Education

Degree, HND or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering

Tools

Microsoft Office

Job description

Job Description

The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.

Key Responsibilities:

Customer Support

• Provide real-time technical support to customers, resellers, and integrators.
• Deliver training sessions (both on-site and via multimedia).
• Create, update, and maintain technical documentation and user guides.

Application Development

• Identify, understand and develop new application opportunities from enquiries and trade events.
• Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
• Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
• Produce technical manuals reports to a high professional standard.
• Manage in-house Knowledgebase aiming to help customers become self-sufficient.
• Firmware and Software Products testing.

Qualifications and Experience:

Essential:

• Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
• CEFR C1/C2 fluency in German both spoken and written
• CEFR C1/C2 fluency in English both spoken and written
• Minimum of 2 years in a customer-facing role in similar industry.
• Minimum of 2 years’ experience managing and creating technical documentation, e.g. user guides.
• Ability to read and implement electrical/electronic schematics and wiring diagrams.
• Competence in Microsoft Office applications (Word, Excel, PowerPoint).
• Practical experience using basic hand and power tools.
• Full clean UK Driving Licence (Category B).

Desirable:

• Experience with PLC programming

General Information:

• Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
• Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.
• Reporting to: Technical Manager.