Genesys Specialist

CEVA Logistics; United Kingdom; On-site; GBP 28,000 - 42,000; Full time

Job summary

Ceva Animal Health is seeking a practical, customer-focused Genesys Specialist to support customers across the UK and Ireland. You will install, service and troubleshoot hatchery equipment, delivering training and guidance to clients while maintaining high biosecurity standards.

You will work independently, travel regularly to customer sites, and collaborate with colleagues to drive improvements in hatchery operations. Strong problem-solving and clear communication in English are essential.

Qualifications

• Experience in field service engineering or maintenance roles.
• Electrical or mechanical troubleshooting skills.
• Experience in agricultural, poultry or food production environments is desirable.

Responsibilities

• Installing and setting up equipment at customer sites
• Carrying out planned servicing and maintenance
• Troubleshooting faults and resolving technical issues
• Supporting customers remotely when needed
• Delivering training and guidance to customers and colleagues
• Writing clear service reports following visits
• Managing spare parts and equipment stock
• Ensuring all work is completed safely and in line with biosecurity and animal welfare standards
• Working closely with colleagues to identify opportunities for improvement

Skills

Problem solving

Independent work

Mechanical troubleshooting

Electrical troubleshooting

Education

Level 3 NVQ Diploma in Engineering Maintenance (Mechanical)

BTEC Level 3 in Mechanical or Manufacturing Engineering

18th Edition Wiring Regulations

Job description

Genesys Specialist

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants.

Yourmissions :

At Ceva, we believe our success comes from passionate people working together to create a healthier future for animals, people and our planet.

We're looking for a practical, customer-focused individual to join our team as an Equipment Support Specialist which internally we call a Genesys Specialist, supporting customers who use our specialist hatchery equipment across the UK and Ireland.

If you enjoy solving problems, working with customers, and getting hands-on with equipment and technology, this could be the role for you.

What You'll Be Doing

As a Genesys Specialist, you'll be the go-to expert for customers using our equipment.

This innovation provides our customers the ability to gender sort up to 50,000 day old Broiler chicks per hour with over 97% accuracy, transforming the industry and driving efficiencies in hatchery, on-farm and in the processing plant with improved flock uniformity and faster growth rates.

You'll help ensure systems are installed correctly, running smoothly and delivering the best results.

Your responsibilities will include:

• Installing and setting up equipment at customer sites
• Carrying out planned servicing and maintenance
• Troubleshooting faults and resolving technical issues
• Supporting customers remotely when needed
• Delivering training and guidance to customers and colleagues
• Writing clear service reports following visitsManaging spare parts and equipment stock
• Ensuring all work is completed safely and in line with biosecurity and animal welfare standards
• Working closely with colleagues to identify opportunities for improvement

Yourprofile :

What We're Looking For

We're interested in people who enjoy working with equipment, technology and customers.

You may have experience in:

• Field service engineering
• Maintenance or engineering roles
• Electrical or mechanical work
• Agricultural, poultry or food production environments
• Technical customer support

You'll be successful in this role if you:

• Enjoy finding solutions to problems
• Are confident working independently and managing your own workload
• Have strong mechanical and electrical troubleshooting skills
• Can explain technical information in a clear and simple way
• Build positive relationships with customers and colleagues
• Are comfortable using Microsoft Office and other business systems
• Speak and write English confidently
• Are willing to travel regularly to customer sites

Desirable Experience

It would be beneficial, but not essential, if you have experience of:

• Hatchery operations
• Poultry or other food production
• Automation or control systems
• Biosecurity procedures
• Qualifications:
  • Level 3 NVQ Diploma in Engineering Maintenance (Mechanical) or equivalent.
  • BTEC Level 3 in Mechanical or Manufacturing Engineering.
  • 18th Edition Wiring Regulations and electrical competency training if working on equipment with electrical systems.