Export Customer Service Administrator - 12 month FTC

Genus plc; Nantwich; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Holiday entitlement

Pension

Health cash back

Employee assistance

Share plan

Flexible working

Enhanced maternity leave

Learning & development

Job summary

Genus plc is seeking an organised administrator to join the Export Customer Services team on a 15-month fixed-term maternity cover. You will support global customers and distributors, coordinate international shipments, and prepare export documentation to ensure timely, compliant deliveries.

You will work in a hybrid role from Nantwich, with two days in the office after training. Training is provided, and the role offers a fixed salary with the potential to extend beyond 12 months.

Qualifications

• Strong computer literacy and ability to use order software or CRM systems.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• High level of accuracy when preparing export documentation and orders.
• Clear written communication with customers across countries.

Responsibilities

• Act as primary contact for distributors and sales managers; resolve enquiries.
• Process semen orders, check stock, and enter data into Genus One ERP.
• Prepare export documentation and certifications; ensure compliance.
• Coordinate logistics with freight forwarders and track shipments.
• Produce monthly stock reports for designated markets.

Skills

Computer literacy

CRM experience

Organisational skills

Multitasking

Attention to detail

Deadline driven

Written communication

Tools

Genus One ERP

CRM software

Excel

Job description

Role Overview

Join a Global Business Supporting International Trade

Are you an organised administrator who enjoys working in a fast-paced, international environment?

Genus is looking for an experienced customer services professional or administrator to join our Export Customer Services team on a 15-month fixed-term maternity cover contract.

This is an exciting opportunity to play a key role in supporting global customers and distributors, coordinating international shipments, preparing export documentation, and ensuring products reach markets around the world efficiently and compliantly.

You’ll work closely with colleagues, distributors, freight partners, and export specialists while developing valuable experience in international logistics and export administration.

Full training will be provided where needed, making this a great opportunity for someone looking to build or expand their career in customer service, administration, export operations, or logistics.

• This is a hybrid role based out of our Nantwich Office, once training is complete, with 2 days per week in the office
• The proposed start date is Jan 2027 and is a 12 month fixed term contract with potential to extend
• The fixed salary is 28k

You Will

Customer & Distributor Support

• Act as a primary contact for distributor, affiliate, and sales manager enquiries
• Resolve customer enquiries and complaints or escalated where necessary
• Provide administrative and operational support to international distributors and managers

Order Processing

• Process semen orders accurately and efficiently
• Check stock availability and regional bull allocations
• Complete order forms and enter order information into Genus One (ERP system)
• Generate packing requests and final invoices

Export Documentation

• Prepare export certification and supporting documentation, including:
  • Export Health Certificates
  • Shipment documentation
  • Customs documentation and supporting paperwork
• Manage certification exceptions and compliance requirements

Logistics & Freight Coordination

• Arrange flight bookings and shipment collections through approved freight forwarders
• Review freight charges and shipment rates
• Track shipments through to their final destination
• Communicate Air Waybill (AWB) references and completed documentation to distributors and affiliates

Reporting

• Produce and distribute monthly stock reports to designated markets

Essential Requirements

• Strong computer literacy
• Excel or order software or CRM experience
• Strong organisational and time management skills
• Ability to effectively manage multiple priorities
• High level of accuracy and attention to detail, particularly when preparing and checking export documentation
• Ability to work to deadlines while maintaining accuracy and service quality
• Excellent written communication skills with customers and colleagues across multiple countries and cultures

Desirable

Experience in one or more of the following areas:

• Customer service
• Order processing
• Export administration – However training will be provided
• International logistics or shipping documentation – However training will be provided

Business Overview

ABS – is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated R&D function and an international distribution network.

We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.

IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

Our Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

DEI

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

Tackling climate change

• Monitor and identify goals for the reduction of our GHG emissions from our own operations.
• Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
• Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).

Benefits Overview

• Performance related bonus (Commission)
• 25 days holidays + Bank Holidays
• Pension
• Health Cash back scheme
• Employee Assistance Program
• Employee share plan
• Flexible Working Policy (Where appropriate/practicable)
• Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.