Generator field service engineer

Woodlands Power; West Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Woodlands Power is seeking a Generator Field Service Engineer based in the Midlands with a hybrid work arrangement. You will visit customer sites to install, commission, maintain and repair generator sets and related equipment for critical power applications.

The role involves diagnosing mechanical and electrical faults, performing preventive maintenance, and providing clear on-site technical support. Travel to sites and occasional out-of-hours work may be required.

Qualifications

• Field service and on-site generator maintenance experience
• Troubleshooting mechanical and electrical faults on power gensets
• Experience with preventive maintenance programs and servicing
• Strong customer service and communication skills
• Technical qualification or apprenticeship in electrical, mechanical or power engineering
• Understanding of health, safety and environmental regs and safe working practices
• Ability to read technical docs, schematics and service manuals
• Valid UK driving license and willingness to travel to sites, including out-of-hours emergencies
• Experience with diesel generator systems, control panels and basic electrical distribution is beneficial

Responsibilities

• Install, commission, maintain and repair generator sets and related equipment on customer sites
• Diagnose and troubleshoot mechanical and electrical faults
• Perform scheduled preventive maintenance and testing
• Record service activities and prepare reports for project teams
• Collaborate with rental teams, project managers and support staff to deliver timely solutions
• Communicate clearly with customers and uphold safety and compliance standards
• Support on-call or emergency site visits as required

Skills

Field service

Troubleshooting

Preventive maintenance

Customer service

Electrical & mechanical

Safety awareness

Reading schematics

UK driving license

Travel to sites

Diesel generator experience

Education

NVQ/City & Guilds or equivalent

Job description

Company Description

Woodlands Power, established in 1950, is a long-standing provider of critical, standby, and temporary power solutions in the UK and internationally. The company delivers full-service power solutions, supported by an extensive range of power generation equipment and ancillary products. Services span rental solutions, equipment sales, project management, delivery, installation, commissioning, maintenance, fuel management, and contingency planning. With decades of experience supporting critical sites across diverse industries, Woodlands Power is trusted for both planned and emergency power needs and is committed to maintaining high standards of reliability and customer service.

Role Description

This full-time Generator Field Service Engineer role is based in the Midlands with a hybrid working arrangement. The role involves visiting customer sites to install, commission, maintain, and repair generator sets and associated equipment, ensuring reliable operation for critical, standby, and temporary power applications. Day-to-day responsibilities include diagnosing and troubleshooting mechanical and electrical faults, performing scheduled and preventive maintenance, and providing on-site technical support. The engineer will record service activities, prepare reports, and collaborate with project managers, rental teams, and support staff to deliver timely and effective solutions. The role also requires clear communication with customers, adherence to safety and compliance standards, and occasional participation in planned and emergency call-outs.

Qualifications

• Strong field service and on-site generator maintenance skills, including experience working independently at customer locations.
• Proficiency in troubleshooting and technical support for mechanical and electrical issues on power generation equipment.
• Experience with preventive maintenance programs, including inspections, testing, and servicing of generators and related systems.
• Demonstrated customer service skills, with the ability to communicate clearly, manage expectations, and build professional relationships.
• Relevant technical qualification or apprenticeship in electrical, mechanical, or power engineering (e.g., NVQ, City & Guilds, or equivalent).
• Understanding of health, safety, and environmental regulations, and commitment to safe working practices.
• Ability to read and interpret technical documentation, schematics, and service manuals.
• Valid UK driving license and willingness to travel to customer sites, including occasional out-of-hours work for emergencies.
• Experience with diesel generator systems, control panels, and basic electrical distribution is highly beneficial.