General Practice Assistant - Liberty Pcn

Havering Health Ltd

Essex

On-site

GBP 29,000 - 30,000

Full time

11 days ago

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Job summary

Havering Liberty Primary Care Network (PCN) is seeking a General Practice Assistant (GPA) or GPA Trainee to support clinics by handling routine admin and clinical tasks, increasing GP and PCN capacity to focus on patients.

You will train under a GP mentor through an accredited programme, with protected study time, and the role offers educational progression within a collaborative team at Mayland Healthcare and other PCN sites.

Qualifications

GCSE English and Maths or equivalent qualifications.
Experience in health or care roles preferred.
Ability to work as part of a multi-disciplinary team.

Responsibilities

Sort and prioritise clinical post, directing some to other healthcare professionals.
Extract information from clinical letters for coding and medical records.
Handle routine clinical post (e.g. DNA letters, 2WW).
Arrange appointments, referrals and follow-ups.
Prepare patients for GP appointments with brief histories and readings.
Assist GP with immunisations and wound care.
Support the PCN Leadership Team to meet DES requirements.
Represent the PCN at local resident events.

Skills

Communication

Organisation

Time management

EMIS familiarity

Education

GCSE English

GCSE Maths

Tools

EMIS

Job description

Job Summary

Havering Liberty Primary Care Network (PCN) is pleased to announce an opportunity for the appointment of a General Practice Assistant or GPA Trainee. Havering Liberty PCN is based St Georges Health and Wellbeing Hub, RM12 6RR. The post holder will be trained to support the streamlining of clinics by performing the more routine administration and clinical tasks to provide the GP and PCN members with greater capacity to focus on the patient. The role of the General Practice Assistant (GPA) within Havering Liberty PCN will be developed with the support of a GP Mentor and the local Training Hub Provider to complete an accredited training programme. If the post holder is already an accredited GPA this will be discussed and clarified as part of the application and interview process.

Main duties of the job

The GPA position provides substantial opportunities for both educational advancement and professional growth. This role will be tailored according to the specific needs of the PCN, with all training conducted during employment. The GPA will be assigned a GP mentor within the PCN. If not yet accredited, the post holder will complete a 6 to 9-month self-directed learning programme. The role includes protected learning time, comprising half a day for independent study and half a day for mentor supervision.

About us

We are a collaborative healthcare network of five General Practices serving the population of Upminster and Hornchurch with an extended multi-disciplinary team seeking to provide accessible, patient-centred, and high-quality primary care services that promotes the health and well-being of our community and our workforce. Havering Liberty PCN is led by our Clinical Director and PCN Leadership Team who work together with the GP leads and their practice colleagues. The PCN is supported by its GP Federation, Havering Health Ltd, who are the employing body for the workforce of the network. The GP Federation supports the provision of innovative, high-quality and responsible health care services for Haverings residents.

Job responsibilities

We do not offer Visa Sponsorship

Training and support

Key Responsibilities

Sort and prioritise clinical post, directing some to other healthcare professionals.
Extract information from clinical letters for coding and medical records.
Handle routine clinical post directly (e.g. DNA letters, 2WW).
Arrange appointments, referrals, and follow-ups.
Prepare patients for attendance at the GP appointment, taking brief histories and basic readings.
Perform urine tests, take blood pressure, ECGs, and phlebotomy.
Complete basic forms for the GPs approval and signature.
Explain treatment procedures and arrange follow-ups.
Assist the GP in liaising with outside agencies.
Support the GP with immunisations and wound care.
Carry out tasks set by the PCN Leadership Team and the wider PCN multi-disciplinary team to meet the Network Contract DES requirements.
To support the PCN with wider stakeholder engagement by representation at local resident events

Collaborative working relationships

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.
Collaborates with multi-disciplinary PCN team.
Use healthcare technologies to optimise service delivery, patients access, and continuity of care.

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.
Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.
Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).
Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.
Participate in teaching and training of medical, nursing, and all other practice staff.
Supports the practice staff and responds to requests for advice and assistance.
Complete all mandatory and statutory training required by the role.
Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.
Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.
Understands and demonstrates the characteristics of a role model to members in the team and/or service.
Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement
Alerts other team members to concerns about risk, quality, and safety
Participates in investigation of incidents and events as required
Identifies, applies, and disseminates research findings relating to own practice
Collects data for audit purposes and uses clinical audit to monitor quality in the service
Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Works effectively with individuals in other agencies to meet patients needs
Effectively manages own time, workload, and resources
Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Company as a business organisation. All information is to be regarded as strictly confidential.

Maintains confidentiality of any information concerning patients in accordance with current policy on information governance.
Demonstrates respect for privacy and confidentiality in all interactions with patients and the public.

Equality and Diversity

Supports the equality, diversity, and rights of patients, carers and colleagues, that includes:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respects the privacy, dignity, needs and beliefs of patients, carers and colleagues

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the practice manager /line manager to meet the needs of the organisation. This will involve travel to other sites within the organisation.

Security

It is the responsibility of all employees to work within the security policies and procedures of the practices they work at to protect the patients, staff, and visitors. This duty applies to the specific work area of the individual and the practice in general. You are expected to wear ID and to sign in and out of practices you are working at.

Working Conditions

The individual in this role will primarily be located at Mayland Healthcare, but may also be required to work at other practices affiliated with the PCN and at the main office of the PCN, situated within St Georges Health and Wellbeing Hub.

Job Description Agreement

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Special Skills/Aptitudes

Essential

Evidence of good verbal and written communication skills
The ability to complete forms such as those for clinical investigations, referral templates, benefits and insurance
Strong organisational skills including planning, prioritising, time management, report writing and record keeping
Understanding of the requirements for handling information in health and social care settings
Ability to recognise and work within limits of competence and seek advice when needed
Ability to build and maintain long- term-working relationships with colleagues
A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
Willingness to take a pro-active and flexible approach to the role as it develops over time

Desirable

Understanding of clinical policies and procedures, the preparation of medical equipment and environments and infection control
Phlebotomy Experience of understanding, preparing, obtaining and transporting venous blood samples

Experience

Essential

Experience of working in health, social care or other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
Experience of working within multi- professional team environments

Desirable

Experience of using the EMIS clinical system

Qualifications

Essential

Grade A-C GCSE English and Maths or equivalent qualifications.
Strong verbal communication skills
Strong written communication and administrative skills
Excellent computer skills including email, Word and Excel
Has enrolled in, undertaking or willing to enrol on the 6-9 month self-directed learning
To have a DBS enhanced level checked carried out by the employer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Havering Health Ltd

Address: 170 Rush Green Road, Rush Green, Romford, Essex, RM7 0JU, United Kingdom

Employer's website: http://haveringhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact: HR and Office Manager, Simran Simran, simran.girdhar@nhs.net

Details

Date posted: 30 September 2026

Pay scheme: Other

Salary: £29,000 to £30,000 a year, Depend on Experience

Contract: Permanent

Working pattern: Full-time, Part-time