General Practice Assistant

BARDOC Ltd; Bryn; On-site; GBP 21,000 - 26,000; Full time

Job summary

Rock Healthcare in the UK operates a GP practice serving thousands of patients. The role involves supporting smooth clinic operation, handling clinical and administrative tasks for GPs and health practitioners, and maintaining patient-facing services.

The position requires prior GP practice experience, strong communication, and proficient use of primary care systems. A 12-month fixed-term contract to cover maternity leave, with on-site duties at the Knowsley Medical Centre in Bury.

Qualifications

• Minimum of 1 year experience in a GP Practice
• Experience in primary care setting and maintaining clinics
• Experience with general office procedures and communications

Responsibilities

• Sort clinical post and prioritise for GP actions
• Extract information from clinical letters and code into notes
• Arrange appointments, referrals, tests and follow-ups
• Prepare patients for GP consultations and explain procedures
• Dip urine, take BP, ECGs and phlebotomy as per GPA framework
• Support GP with immunisations and flu clinics
• Prepare paperwork and take minutes for clinical meetings
• Keep patient registers updated monthly
• Review practice website and manage Facebook page with clinical info

Skills

Excellent communication

Organised

Multi-tasking

Confidentiality

Teamwork

Education

GCSEs or equivalent

GPA programme completed

Phlebotomy trained

Tools

EMIS Web

Docman

Accurx

Microsoft Office

Job description

Job summary

This is a full-time, 12-month fixed-term position covering maternity leave.

To be considered for this post, applicants must possess a minimum of one year of experience working within NHS Primary Care [General Practice]. Candidates who do not meet this essential criteria will not be shortlisted for interview.

Main duties of the job

The role will involve working in a patient-centred and holistic way, to promote an individuals well-being.

The post holder will support the smooth running of clinics by performing routine tasks, both clinical and administrative, on behalf of the GPs and other health practitioners within the Practices.

About us

Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury.

Located in the heart of Bury, Knowsley Medical Centre is a friendly, high-achieving practice serving 4,500 patients. We are backed by a supportive multidisciplinary team and an active PPG.

Job responsibilities

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Extracting all information from clinical letters that needs coding and adding to notes Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Dipping urine, taking blood pressure, ECGs & phlebotomy GPA Competency Framework 2
• Support the GP with immunisations setting up clinics and arranging reviewing admin triage daily.
• Support the PM and the Team leader with setting up the flu annual clinics.
• Prepare all paperwork and take mins for clinical meetings and run reports requested by the Practice Manager.
• Ensure important patient register is updated monthly along with all other registers ie safeguarding, carers, dementia, Learning disabilities, Deaths.
• Review the practice websites and be the main coordinator for the practice face book pages adding in clinical information.

Person Specification

Experience

Essential

• Minimum of 1 years experience in working within a GP Practice
• Previous experience of working a primary care setting and maintained their own clinics. Audit experience would be a requirement of the role.
• Experience of general office procedures e.g. manual and computerised record and filing systems, photocopying and emails
• Ability to work well with all other colleagues with the practice and be a good communicator with patients in order to prevent complaints
• Experience of working in a team
• Experience in minute taking and accurate recording of meetings
• Responding to queries and simple problem solving
• Setting up and maintaining manual and electronic filing systems

Communication

Essential

• Excellent telephone and verbal communication skills.

Desirable

• Fluency in more than one language (bilingual or multilingual)

Skills

Essential

• Proficient in primary care clinical systems, including EMIS Web, Docman, and Accurx.
• Excellent oral and written communication skills
• Good presentational skills
• Organised approach
• Multi-tasking
• Computer literate
• Effective interpersonal skills

Knowledge

Essential

• Detailed knowledge of administration
• Office systems and procedures
• Computer literate with a working knowledge of Microsoft Office packages and EMIS.
• Understanding of confidentiality regulations and protocols

Personal Qualities

Essential

• Strong commitment to excellent service provision
• Ability to prioritise work
• Adaptable to situations
• Good communication and interpersonal skills
• Honesty and integrity
• Commitment to team working
• Commitment to the principles of equality and diversity
• Self-motivated, pro-active and innovative
• Commitment to learning and personal development

Qualifications

Essential

• Good standard of education with at least 5 C or Grade 4 GCSES or equivalent
• Accredited 2-year General Practice Assistant (GPA) programme completed.
• Phlebotomy trained

Desirable

• Qualified in ECG, Patient Health Checks, Blood Pressure Measuring
• Basic First Aid knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.