General Porter

NHS; Wales; On-site; GBP 20,000 - 24,000; Full time

Job summary

The NHS is seeking an enthusiastic Porter for Glan Clwyd Hospital and community sites. This physically demanding role involves moving patients and goods efficiently, providing essential support across the hospital while maintaining excellent customer care. Applicants must demonstrate flexibility and the ability to handle challenging situations.

Qualifications

• Experience in a similar post is required.
• Willingness to work shifts including weekends, nights, and Bank Holidays.
• Ability to lift and push substantial weights.

Responsibilities

• Respond to requests for the movement of patients and goods efficiently.
• Work as part of a team to provide essential support across the hospital.
• Assist in emergency situations and ensure timely delivery of samples, medicines, and meals.

Skills

Good communication skills

Ability to cope effectively with distressing situations

Flexibility in approach to work

Job description

We currently have an opportunity in our Portering Services Department for an enthusiastic, motivated individual to work within the Glan Clwyd Hospital and across Community sites.

The post holder will respond to requests for the movement of patients and goods in an appropriate and timely manner to provide a comprehensive and efficient service. This will involve the lifting, transferring, pushing and pulling of substantial weight with the assistance of mechanical aids where a risk assessment has identified the need to use them; these may include sack and pallet trucks, driven and hand held tugs / mechanical movers, stairwell climbers.

This is a physically demanding but rewarding role.

If this all sounds like you and you have the drive and enthusiasm to make a difference with a key sense of customer care and focus to deliver, we want to hear from you today.

Main duties of the job

Portering Services provides essential support to all areas of the hospital.

The porter will be expected to react to the various challenges within the working environment. The workload changes daily but may increase due to external influences including the environment, weather, patient capacity, patient flow, etc.

The porter will work as part of a team contributing to the smooth running of the service. They will provide an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc., all whilst ensuring that other scheduled tasks such as delivery of meal trolleys, linen, goods and mail etc. are carried out in a timely manner.

Many of the tasks are generally routine but the daily functioning of the service may be unpredictable therefore a flexible approach is essential and the post holder will be expected to use their own initiative.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

• Experience in a similar post

Aptitude and Abilities

• Able to Demonstrate good communication skills
• Communicate sensitively and act calmly in difficult circumstances

Values

• Able to demonstrate competence with people who may be upset or anxious

Other

• Able to lift and push and pull substantial weights for extended periods
• Able to cope effectively with distressing situations including death
• Able to travel within the geographical area
• Flexible approach to work and work all shifts including weekends, nights and Bank Holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.