General Porter

Transformation Unit; Bath; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust in Bath is seeking General Porters to join the Facilities & Logistics Team. The role involves safely transporting patients, equipment and supplies across the hospital, supporting clinical and non-clinical staff with a courteous, compassionate service.

All training provided; previous portering experience is not essential. The post is permanent, with a 37.5 hour week over 5 days in 7, including shifts, and offers NHS pension and generous annual

Qualifications

• Experience in customer-facing environments is desirable.
• Experience working as part of a team and following procedures to deadlines.
• Willingness to undertake mandatory training including manual handling and health and safety.

Responsibilities

• Safely transport patients, equipment and supplies across the hospital.
• Deliver equipment, supplies and mail to departments.
• Support clinical and non-clinical teams and maintain good stakeholder relationships.

Skills

Customer service

Teamwork

Communication

Confidentiality

IT basics

Education

Full Driving licence

Health and Safety qualification

Manual Handling training

Tools

Electronic job allocation systems

Job description

Main area Facilities - Portering Grade NHS AfC: Band 2 Contract Permanent: 5 DAYS IN 7, Shifts a mixture of earlies and lates Hours

• Full time
• Part time

37.5 hours per week (5 out of 7 days per week, predominantly Mon-Friday) Job ref 427-7976388

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospitals Bath Town BATH Salary £25,272 per annum Salary period Yearly Closing 01/10/2026 23:59

NHS AfC: Band 2

Job overview

Making a difference behind every patient journey

Are you someone who enjoys helping others, takes pride in providing excellent customer service, and thrives in a busy environment? If so, we’d love to hear from you.

We are looking for enthusiastic, reliable and motivated General Porters to join our Facilities & Logistics Team. Porters play a vital role in supporting the smooth running of the hospital, ensuring patients, staff and departments receive the assistance they need every day.

As a General Porter you will safely transport patients, medical equipment, specimens, clinical supplies, furniture and essential items across the hospital. You will work closely with clinical teams, responding promptly to requests while providing a professional, courteous and compassionate service.

The role is physically active and requires excellent communication skills, a positive attitude and the ability to work effectively as part of a team in a fast-paced environment. Full training will be provided, so previous portering experience is not essential.

In return, we offer a supportive team environment, opportunities for training and development, NHS pension, generous annual leave and access to a range of staff wellbeing benefits.

If you are dependable, caring and committed to making every interaction count, we would love you to become part of our team.We have a number of opportunities we are recruiting to, including permanent and 12 month fixed term roles.

Main duties of the job

What you’ll do in the role

• Safely transporting patients throughout the hospital
• Delivering equipment, supplies, and mail to departments
• Supporting clinical and non-clinical teams

With experience, you could move into a specialist porter role with more responsibility and working in a particular department. You could also work towards becoming a team leader, supervising the work of other porters. With further experience and training, you could become a manager, responsible for portering and other services across our Trust.

You will provide an efficient and effective Trust Wide Portering service to meet the demands of a busy Acute Hospital. A Porter will undertake a range of duties across the Trust in all departments as and when required.

You will ensure good working relationships with all stakeholders, staff, visitors, and patients.

You will work in a self-motivated and professional manner at all times and work well with all disciplines of staff and may be required on occasions to take direction from other professional staff.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Detailed job description and main responsibilities

Please refer to attached job description and person specification for further information about this job.

Person specification

Qualifications

• A good standard of literacy and numeracy sufficient to understand instructions, complete basic records, and communicate effectively
• Willingness to undertake relevant training, including manual handling and health and safety and other mandatory training
• Manual Handling training
• Full Driving licence
• Health and Safety qualification

Experience & Skills

• Experience of working in a customer-facing environment
• Experience of working as part of a team
• Experience of following procedures and working to deadlines
• Understands the need for confidentiality
• Basic IT skills, specifically experience using electronic job allocation or communication systems

BEHAVIOURS

• Behaviours fit Trust expected behaviours
• Same qualities demonstrated through answers in interview
• Skill
• Uses inclusive language and provides examples that provide a good fit to expected behaviours

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.