General Operative

Mears Group; Tees Valley; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

EAP Counselling

OOH rota

Job summary

Mears Group is seeking a skilled General Operative to join our Repairs and Maintenance team in the Northeast region. You will primarily work solo in occupied and void properties, carrying out a broad range of maintenance tasks and inspections to ensure high standards.

The role requires practical DIY ability, customer service experience, and the use of your own tools. A full UK driving licence is essential, with travel across the region expected.

Qualifications

• Basic DIY skills including ability to re plumb a washing machine, putting up blinds, refixing door handles and siliconing a bath.
• Customer service experience
• IT literate
• Good communication and customer service skills
• Ability to provide own hand tools including spirit level, screwdrivers and hammers; Full UK driving licence

Responsibilities

• Carry out property inspections and complete a wide range of general maintenance and repair tasks.
• Change light bulbs, fit and adjust blinds, apply silicone, secure doors and complete other minor repairs.
• Check smoke alarms as part of routine property inspections and follow a structured checklist to meet standards.
• Work independently and maintain properties to a high standard.

Skills

Customer service

IT literacy

Communication skills

Hand tools

Driving licence

Job description

Annual salary: up to £31,265.39

General Operative

Location: Newcastle/ Durham

Salary: £29,426.25 per annum plus commercial vehicle and fuel card

Contract Type: Permanent, Full-Time

42.5 hours per week, Monday to Friday, 8:00am – 5:00pm

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role

We are seeking a skilled and dependable General Operative to join our Repairs and Maintenance team. This role will be mainly lone working within both occupied and void properties.

This is a hands-on role requiring a mix of practical ability, customer service, and teamwork. You’ll be responsible for a wide range of tasks that help maintain our properties to a high standard.

The role as a General Operative is to carry out property inspections and complete a wide range of general maintenance and repair tasks. Duties include changing light bulbs, fitting and adjusting blinds, applying silicone, securing doors, and completing other minor repairs as required. The role also involves checking smoke alarms as part of routine property inspections and working through a structured checklist to ensure all properties meet required standards. Attention to detail, a practical approach, and the ability to work independently are essential.

Role Criteria:

• Basic DIY skills including ability to re plumb a washing machine, putting up blinds, refixing door handles and siliconing a bath

• Customer service experience

• IT literate

• Good communication and customer service skills where required

• Ability to provide own hand tools including spirit level, screw drivers and hammers

Full UK driving license

Reliable

Excellent time keeping

Can do attitude

Happy to travel across the region

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions
• OOH rota available 1 in 6 weeks. Monday to Monday covering 24 hours a day

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.