General Operative

Mears Group PLC; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Company van and fuel card

Employee Assistance Programme

Company pension scheme

Cycle to Work

Life Assurance

Job summary

Mears Group PLC is seeking a General Operative for the Hammersmith & Fulham contract to support essential repairs and maintenance across occupied and void properties. You will perform emergency make safe work, groundworks, fencing, wall repairs and general maintenance as part of a team while delivering high‑quality customer service.

The role requires a full UK driving licence; trade qualification is desirable but not essential.

Qualifications

• Experience carrying out general repairs and maintenance works.
• Knowledge of emergency make safe repairs.
• Understanding of groundworks.
• Experience with fencing and wall repairs.
• Good all-round household maintenance skills.
• Ability to work effectively as part of a team.
• Strong communication and customer service skills.
• Full UK driving licence.
• Trade qualification desirable but not essential.

Responsibilities

• Carry out emergency make safe repairs.
• Undertake general repairs and maintenance works.
• Complete fencing, wall and groundworks repairs.
• Assist with scaffold-related and larger repair projects where required.
• Work across both occupied and void properties.
• Maintain high standards of workmanship and customer service.
• Work safely and in line with company procedures.
• Accurately complete job records using a PDA device.

Skills

General repairs and maintenance

Emergency make safe repairs

Team player

Customer service

Driving licence (UK)

Education

Trade qualification (desirable)

Job description

General Operative

Annual salary: up to £34,000.00

Location: Hammersmith & Fulham

Contract: Permanent, Full Time

Salary: £34,000 per annum, with additional opportunities for overtime, plus company van and fuel card

We are looking for a General Operative to join our Hammersmith & Fulham team, supporting a busy social housing contract delivering essential repairs and maintenance services to residents across the borough.

Working across both occupied and void properties, you'll carry out a variety of tasks including emergency make safe repairs, groundworks, fencing, wall repairs and general maintenance activities. This is an excellent opportunity for someone with a broad range of practical skills who enjoys working within a team and delivering high-quality customer service.

About The Role

As a General Operative, you will support the delivery of responsive repairs and maintenance services across the Hammersmith & Fulham contract. The role involves attending a variety of domestic properties, carrying out general repairs, supporting larger repair projects and ensuring properties remain safe and well maintained.

• Carry out emergency make safe repairs
• Undertake general repairs and maintenance works
• Complete fencing, wall and groundworks repairs
• Assist with scaffold-related and larger repair projects where required
• Work across both occupied and void properties
• Maintain high standards of workmanship and customer service
• Work safely and in line with company procedures
• Accurately complete job records using a PDA device

Key Criteria

• Experience carrying out general repairs and maintenance works
• Knowledge of emergency make safe repairs
• Understanding of groundworks
• Experience with fencing and wall repairs
• Good all-round household maintenance skills
• Ability to work effectively as part of a team
• Strong communication and customer service skills
• Full UK driving licence
• Trade qualification desirable but not essential

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
• Company Sick Pay
• Life Assurance (1x annual salary)
• Company pension scheme with Peoples Pension, 5% employee and 3% employer pension contribution
• Commercial vehicle and fuel card

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.