General Merchandise Manager - Lead Shopfloor & Service

Sainsbury's Supermarkets Ltd; Northampton; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension – employer matched

Cycle to Work

Wellbeing support

Share scheme

Staff networks

Retail offers and more

Job summary

Sainsbury's Supermarkets Ltd is seeking a General Merchandise Manager at Weedon Road Store in Northampton to lead non-food assortment, maintain superb presentation and stock availability, and drive overall store performance.

You will manage a team, deliver KPI targets, and coach colleagues to deliver outstanding customer service while ensuring smooth daily operations from shop floor to warehouse. Previous line management experience in fast-paced retail is essential.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Taking responsibility for the management of all our non–food products ensuring they are presented fantastically to delight our customers.
• Ensure your area runs smoothly every day from the shop floor to the warehouse.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

People management

Customer service

Leadership

KPI tracking

Job description

Sainsbury's Supermarkets Ltd is seeking a General Merchandise Manager at Weedon Road Store in Northampton to lead non-food assortment, maintain superb presentation and stock availability, and drive overall store performance.

You will manage a team, deliver KPI targets, and coach colleagues to deliver outstanding customer service while ensuring smooth daily operations from shop floor to warehouse. Previous line management experience in fast-paced retail is essential.