General Manger - 12 months fixed (Maternity Cover)

Belong Limited; Newcastle upon Tyne; On-site; GBP 65,000 - 79,000; Full time

Job summary

Belong Limited is seeking an experienced General Manager to lead Newcastle-under-Lyme village on a 12‑month maternity cover basis. You will provide strategic direction, drive high performance, and ensure a safe, person-centred, high-quality environment for residents and staff.

You will collaborate with clinical and support teams to deliver exceptional care, governance and financial sustainability. The role requires strong leadership, stakeholder engagement and the ability to manage change while

Qualifications

• Significant leadership experience in health, social care, housing, hospitality or a similarly regulated environment.
• Ability to inspire, coach and develop teams.

Responsibilities

• Provide overall leadership and management of the Newcastle-under-Lyme village.
• Develop, support and inspire a high-performing management team.
• Ensure outstanding standards of care, hospitality, wellbeing and customer experience.
• Create an inclusive, values-led culture.
• Lead operational performance across occupancy, budgets, staffing, quality and service delivery.
• Collaborate with clinical and quality teams to ensure safe, person-centred care.
• Build trusted relationships with residents, families, commissioners and regulators.
• Ensure governance, safeguarding, risk management and regulatory compliance.
• Drive colleague engagement, recruitment and workforce development.
• Champion the Belong household model in practice.

Skills

Leadership

People leadership

Budget management

Governance & compliance

Stakeholder management

Change leadership

Person-centred care

Job description

Belong Newcastle-under-Lyme (NUL) 12-Month Fixed-Term Contract Salary: £72,224 per annum. Lead a Village. Shape a Culture. Make a Difference. We are looking for an experienced, inspirational and values-driven General Manager to lead our thriving Newcastle-under-Lyme village on a 12-month maternity cover basis. This is a pivotal leadership role, responsible for creating a positive, safe and high-performing environment for residents, customers, families and colleagues. You will provide strategic direction across the village, ensuring excellent standards of care, strong operational performance and an exceptional customer experience, whilst championing Belong's values and culture every day. As General Manager, you will have overall responsibility for the leadership and performance of the village, working closely with operational, clinical, quality, finance, HR and support teams to ensure services are safe, compliant, financially sustainable and genuinely person-centred. This is an exciting opportunity for a confident and collaborative leader who can bring vision, energy and strong operational expertise to support both the immediate success and long-term development of the village.

What You'll Be Responsible For

• Providing overall leadership and management of the Newcastle-under-Lyme village.
• Developing, supporting and inspiring a high-performing management team.
• Ensuring outstanding standards of care, hospitality, wellbeing and customer experience.
• Creating and sustaining a positive, inclusive and values-led culture.
• Leading operational performance across occupancy, budgets, staffing, quality and service delivery.
• Working in partnership with the Registered Support Manager and Clinical Leadership Team to ensure safe, effective and person-centred care.
• Building trusted relationships with residents, tenants, families, commissioners, regulators and community stakeholders.
• Ensuring robust governance, safeguarding, risk management and regulatory compliance.
• Driving colleague engagement, recruitment, retention and workforce development.
• Championing Belong's innovative household model and ensuring it is consistently embedded in practice.
• Supporting the ongoing mobilisation, growth and long-term success of the Newcastle-under-Lyme service.

About You

• Significant leadership and management experience within health, social care, housing, hospitality or a similarly regulated environment.
• Strong people leadership skills with the ability to inspire, coach and develop teams.
• Experience managing budgets, service performance and operational delivery.
• A thorough understanding of governance, quality assurance and regulatory compliance.
• Excellent relationship-building and stakeholder management skills.
• A commitment to person-centred services and values-led leadership.
• The confidence and resilience to lead through change whilst maintaining high standards of performance and care.

Why Join Belong?

At Belong, we do things differently. Our innovative village communities and household model place people, relationships and wellbeing at the heart of everything we do. This is an opportunity to lead a service that genuinely makes a difference to people's lives, while being part of an organisation committed to excellence, innovation and compassionate care.