GENERAL MANAGER - WESTFIELD SHEPHERD'S BUSH

Honest Burgers Ltd; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Service charge split equally

Bonus scheme

Birthday off work

28 days holiday

Refer a Friend scheme

GP access 24/7

Staff discounts

Cycle to work

Enhanced sick pay

Enhanced maternity/paternity pay

Craft Exchange Programme

Complimentary team food & drinks

VIB £100/month

Job summary

Honest Burgers Ltd is seeking a General Manager for our Westfield (Shepherd's Bush) site. You will lead front and back of house, drive restaurant performance, and uphold Honest Hospitality with a hands-on leadership style.

As GM you will manage KPIs, safety, recruitment and training, and foster a culture of loyalty, positivity and opportunity for your team and guests. The role offers a competitive salary and a comprehensive benefits package including service charge, holidays and staff perks.

Responsibilities

• Managing and developing your team
• Managing Food Safety and Health & Safety compliance
• Recruitment & training
• Meeting set KPI’s
• Commerciality and COGS management
• Compliance & Reporting
• Driving sales growth through constant improvement to the service and restaurant’s performance

Job description

General Manager - Westfield (Shepherd's Bush)

What We Offer You

• £42,000 - 53,700 OTE (basic salary, plus service charge - our data says you can earn between £1 to £5 per hour on top of your pay)
• Service charge split equally (100% goes to the employees)
• Bonus scheme
• Guaranteed full time contracted hours
• Complimentary team food & soft drinks while on shift
• VIB (Very Important Burgers) – £100/month, food & drink allowance off shift
• Your birthday off work, fully paid
• 28 days holiday (inclusive of bank holidays)
• Up to £1000 “Refer a Friend” scheme (T&C apply)
• Access to online 24/7 GP
• Hospitality, retail and gym membership discounts
• Cycle to work scheme
• Enhanced company sick pay, after your 2nd year with Honest
• Enhanced maternity or paternity pay, after your 1st year with Honest
• Craft Exchange Programme - where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc.

The Role And You

We’re looking for an experienced General Managers to join our Westfield -Shepherd's Bush site, one of our largest sites, having opened in April 2026. If you bring the energy, have a proven record of driving restaurant success, both front & back of house, and can lead a team with passion this role could be for you. Being a shopping centre brings another layer of complexity and stakeholder management, so being able to network is key to delivering your results.

As a General Manager here at Honest, you'll focus on the guest experience hosting everyone in the same way you'd welcome your family. Our GMs always give a 100% to create memorable experiences. We call it Honest Hospitality, but in real terms it's “old-school hospitality”.

You’ll show real pride and ownership of your restaurant and you will be proud to be a part of and support your local area.

In addition to being a talented and hardworking General Manager, you will fully embracing leadership responsibilities, choosing to lead from the front and constantly coaching and guiding your team to success.

To be an Honest General Manager you'll also want to be hands on (no offices or desks here!), working closely with your kitchen, Head Chef and wider management team to ensure as a team you meet our Honest KPI’s, standards and efficiency. Finally you'll put your teams happiness and welfare up there as a priority.

We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team, the areas and of course our guests.

All of our General Manager report into an Operations Manager who visits regularly. As a close business creating strong, professional relationships with other restaurant’s teams as well the Prep Kitchen & Support Office team is also important to be successful.

Areas Of Responsibility

• Managing and developing your team
• Managing Food Safety and Health & Safety compliance
• Recruitment & training
• Meeting set KPI’s
• Commerciality and COGS management
• Compliance & Reporting
• Driving sales growth through constant improvement to the service and restaurant’s performance

We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone.

This means your name, age, race or gender doesn’t need to be on your CV. If you’d rather take it off, that’s good with us.