General Manager - South Wales Bench

Lemon Pepper Holdings Limited (Wingstop UK); Cardiff; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Up to £20,000 annual bonus (paid quart

Flavour Foundry profit share up to £25

Private Healthcare – Vitality at work

LTIP bonus – Long-Term Investment Plan

Free Staff Meals

28 days holiday (incl. bank holidays)

Birthday off and paid

Job summary

Wingstop UK is seeking a General Manager to oversee multiple stores in South Wales. You will drive sales, control costs, and deliver exceptional customer experiences, leading from the front and building a high-performing team across the region.

Responsibilities include recruiting, training, and developing staff while shaping the store’s direction in a fast-paced environment. This role offers progression and development opportunities within Wingstop.

Qualifications

• Experience leading multi-store operations.
• Strong leadership and coaching abilities.
• Track record of driving sales, costs and customer experience.

Responsibilities

• Own operational performance and KPIs.
• Lead and develop your team.
• Drive efficiency, quality, and consistency.
• Manage labour, cost control, and output.
• Build a strong team culture.

Skills

Operational mindset

Leadership

Coaching

Job description

Company: Lemon Pepper Holdings Limited (Wingstop UK)

At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the awards to prove it (Sunday Times Best Places to Work 2024, 2025 & 2026 alongside Deliveroo’s Restaurant of the Year). But our mission remains simple:

BRING THE FLAVOUR.

Why Wingstop

Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. Whether you’re learning new skills, leading a team, or helping launch a new store, you’ll feel the Wingstop vibe in everything we do. We are fast-paced, high-energy, and all about delivering great experiences for our customers and our people.

It’s more than just a job. It’s a place to build confidence, make mates, and be part of something that’s growing fast.

Up to £20,000 annual bonus, paid quarterly (Based on personal performance and business performance).

Flavour Foundry – have a good idea to drive the business forward? Get involved in our Flavour Foundry for the chance to win up to £25,000 in a profit share scheme.

Private Healthcare – Individual cover through Vitality at work

LTIP Bonus – opportunity to join our Long-Term Investment Plan (high performing GMs and Stores qualify)

Free Staff Meals - Everyone needs FLAVOUR in their day

28 days holiday (including bank holidays)

Birthday off and its paid!

Stream – access your pay early & multiple discounts off retailers, gyms etc…

Celebrating YOU – Employee of the Month & Quarter

Bi Annual Conferences – Connecting and recognising across all stores

Culture budgets allocated to every restaurant for recognition

Regular companywide incentives – rewarding you for going the extra mile

Grow With Us

Step-Up Programmes – Structured development pathways designed to prepare you for your next career move. Available from 2 months in role.

Wingstop University – On-demand learning resources, tools and career guidance, no matter where you are in your journey.

Apprenticeships – Earn while you learn with nationally recognised qualifications that support your personal and professional development.

Clear Progression Opportunities – We believe in developing and promoting talent from within, with opportunities to explore careers across restaurant operations and support office functions.

Recognition for Growth – Celebrating achievements, milestones and the impact our people make.

Life Skills & Cultural Development – programmes that go beyond role‑specific training, helping you build confidence, resilience, financial awareness, wellbeing, and other skills that support success in and out of work. Launching in 2027.

About the Role

This is an exciting General Manager opportunity for someone who likes to support multiple‑stores, able to spot operational efficiencies, build culture across a region and eventually open up a new store across South Wales.

You’ll take ownership of all aspects of the business, from driving sales and controlling costs to delivering exceptional customer experiences. Leading from the front, you’ll recruit, train, and develop a high-performing team, ensuring the restaurant is set up for long‑term success from day one.

This is a hands‑on, high‑impact role where you’ll shape the direction of your restaurant, build a strong team culture, and deliver results in a fast‑paced, high‑energy environment.

What You’ll Be Doing

• Owning operational performance and KPIs
• Leading and developing your team
• Driving efficiency, quality, and consistency
• Managing labour, cost control, and output
• Building a strong team culture

What We’re Looking For

• Operational and performance mindset
• Leadership and coaching ability

Our Values

Authentic. Entrepreneurial. Fun. Service-Minded.

Diversity & Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we’re here to assist you.

AI Disclaimer

AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you.

We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.

National Minimum Wage (based on age range)

National Minimum Wage (based on age range)