General Manager O2 Ritz Manchester

Academy Music Group Limited; Manchester; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Six months of paid caregiver leave

Exclusive employee ticketing program

Job summary

Academy Music Group seeks a General Manager for O2 Ritz Manchester to lead the venue and the wider AMG team. You will drive day-to-day operations, maximise the events diary and deliver top-tier experiences for live performances, club events and contracted shows.

The role requires strong leadership, budgeting, and client relationship skills, with a focus on safety, compliance and promotional activity to grow revenue and profitability.

Qualifications

• Experience in live entertainment or venue management.
• Proven track record in managing venues and events.
• Knowledge of health and safety regulations and licensing.
• Strong leadership and people-management skills.

Responsibilities

• Meet Company objectives and manage operations.
• Programme the venue diary, maximise events and revenue.
• Act as the first point of contact for all contracted events.
• Maintain and develop client relationships.
• Implement efficient business strategies as directed by the Company.
• Duty manage events.
• Generate new business opportunities for profitability.
• Meet or exceed annual budgets.
• Oversee forecasting and budgeting.
• Oversee all licensing administration, risk assessment and due diligence.
• Adhere to health and safety legislation.
• Lead on compliance for all Company working practices.

Skills

Venue management

Leadership

Budgeting

Health & safety

Communication

Tools

Microsoft Office

Job description

Job Summary

Venue: O2 Ritz Manchester Company: Academy Music Group Location: O2 Ritz Manchester Reports to: Divisional Manager Working hours: Full-time

Role

The General Manager is a key role within AMG organisation, leading the wider team at O2 Ritz Manchester, managing the day-to-day business and operational functions. Passionate about the live events industry and highly motivated to maximise the events diary, you will generate commercial and creative opportunities for shows and events with established acts, emerging artists and club events.

Our team

The General Manager is the linchpin for the team at O2 Ritz Manchester, an established and thriving venue where our shows and events are as diverse as the individuals within it. The successful candidate will demonstrate strength in leadership, and an ability to support and develop an innovative team in a fast-paced live environment, drive our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

• Successful background in the live entertainment industry or venue management


• Experience of working as a manager or an operational role within a high-volume venue


• Proven track record in managing live performances and club events


• Knowledge of health and safety regulations and licensing


• Excellent communication and diplomacy skills


• Management experience of a large team


• Proficient in Microsoft Office packages


• Understanding of booking and promotion of live events


• Excellent control of operating costs and budgeting


• Self-motivated and results driven

What we need

• Personal licence holder


• First-class client and customer service


• Demonstrable leadership and development of others


• Passionate and enthusiastic for the live events and club industry


• Flexibility to work irregular hours (weekends/evenings/public holidays)


• Willingness to build positive working relationships


• A proactive leader in problem-solving who can negotiate solutions


• Strong awareness of P&L


• A dynamic, forward-thinking manager to deliver exceptional service


• Ability to drive the venue business forward

What you’ll be doing

• Meet Company business objectives and manage operations


• Programme the venue diary, maximising events and revenue


• Act as the first point of contact for all contracted events


• Maintain and develop client relationships


• Implement efficient business strategies proactively & when directed by the Company


• Duty manage events


• Generate new business opportunities for commercial success and profitability


• Meet or exceed annual budgets


• Ensure all paperwork and reporting is completed and professionally retained


• Management and accountability for forecasting and budgeting


• Oversee all licencing administration, risk assessment and due diligence


• Adhere to all existing and new health and safety legislation


• Periodic testing and certification of venue equipment


• Control all operating costs in line with set targets


• Manage expenditure for all venue departments


• Ensure the venue is maintained to the highest standards


• Identify and work with wider HO team to develop venue CapEx and RevEx projects.


• Direct building maintenance issues so that urgent repairs are carried out in a timely manner


• Lead on compliance for all Company working practices


• Uphold and enforce the relevant terms of the entertainment licence and changes to the law


• Work collaboratively with the venue team, local authority and Company head office


• Support all training requirements and annual appraisals for full-time employees


• Increase employee productivity


• To publicly represent the venue and Company in a professional manner

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Application deadline

Thursday 1st October. We reserve the right to close applications at any time.

About the employer

Our company Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialise in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programmes are designed to help our teams live life to the fullest

• Generous vacation


• Healthcare


• Retirement benefits


• Student loan repayment


• Tuition reimbursement


• Six months of paid caregiver leave for new parents including fostering


• Roadie Babies – helpful for new parents to care for their babies on work trips


• Access to free live events through our exclusive employee ticketing program

There is no bigger stage for your career.