General Manager - Nottingham

Gather & Gather; Nottingham; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Personal development opportunities

Pension scheme

Holiday allowance

Life assurance

Healthcare support app

Eye care

Wellbeing strategy

Employee assistance programme

Job summary

Gather & Gather is seeking a hands-on Site Operations Manager in Nottingham to lead the caf, restaurant, hospitality and vending services, serving around 200 daily covers.

You will oversee front and back of house, manage 21 colleagues, and drive labour and food cost control, stock, budgets, and sales opportunities.

You will build strong client relationships, improve menus and service standards, ensure health and safety compliance, and foster a high-performing team in a fast-paced Compass site.

Qualifications

• Experience leading caf, restaurant, hospitality, or retail catering operations.
• Proven ability to manage large teams and rota planning.
• Strong focus on cost control and delivering high-quality customer experiences.
• Commitment to health and safety and compliance.

Responsibilities

• Lead full site operation across caf, restaurant, hospitality, and vending services.
• Oversee front and back of house teams and daily service.
• Manage performance, development, and rota planning for 21 colleagues.
• Drive commercial performance through labour, food costs, stock, budgets and sales opportunities.
• Build and maintain strong client relationships and identify opportunities to enhance catering.
• Support menu improvements and service standards while improving operational efficiency.

Skills

People leadership

Budget management

Labour planning

Food cost control

Client relationship management

Menu development

Health & safety

Job description

• Lead the full site operation across the caf , restaurant, hospitality, and vending services, delivering a high-quality customer experience for approximately 200 daily covers.
• Oversee front and back of house teams, ensuring smooth day-to-day service, operational efficiency, and consistent standards.
• Manage the performance, development, and rota planning of a team of 21 colleagues, creating a positive and high-performing culture.
• Drive commercial performance through effective management of labour, food costs, stock control, budgets, and sales opportunities.
• Build strong client relationships, ensuring expectations are exceeded and identifying opportunities to enhance the catering offer.
• Support the ongoing growth of the site by improving menus, service standards, customer engagement, and operational efficiency.
• Maintain the highest standards of health & safety, food safety, hygiene, and compliance across all service areas. Experienced in managing caf , restaurant, hospitality, or retail catering operations.
• A strong people leader with experience managing teams of 20+ colleagues.
• Commercially focused, with experience managing budgets, costs, and sales performance.
• Passionate about delivering exceptional food, service, and customer experiences.
• Confident building client relationships and driving continuous improvement.
• Organised, hands-on, and able to thrive in a fast-paced environment. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers