General Manager, Newcastle Upon Tyne

Marston's PLC; Newcastle upon Tyne; On-site; GBP 43,000 - 50,000; Full time

Job summary

An exciting opportunity for a General Manager at a popular community pub in Killingworth, Newcastle. Responsibilities include managing operations, leading a dynamic team, and enhancing customer experiences while driving sales growth. The role offers competitive salary, bonuses, and generous benefits.

Benefits

Bonus and incentive schemes

Discount at major retailers

Pension plan access

Private healthcare

Training and development opportunities

Qualifications

• Experience in pub management or similar role.
• Strong mentoring and customer service skills.
• Creative thinking to drive sales growth.

Responsibilities

• Lead the team and manage all pub operations.
• Ensure exceptional customer experiences.
• Recruit and develop staff effectively.

Skills

Leadership

Team Development

Customer Service

Sales Growth

Job description

We're looking for a General Manager for a community pub in Killingworth, Newcastle. Salary up to £43k plus bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains, operating more than 1,300 pubs, bars, and hotels. We are seeking a talented General Manager to lead the team at the Kings Arms in Killingworth, Newcastle, and drive the pub's success!

What you get

At Marston’s, we prioritize our people and offer real benefits, including:

• Bonus and incentive schemes for additional earnings
• Marston’s Cheers Platform for discounts at major retailers
• Access to a pension plan
• On-site accommodation (note: this pub does not offer management accommodation)
• Private healthcare
• Award-winning training and development opportunities

About the pub

The Kings Arms is a 2-zoned community pub located next to Killingworth shopping centre. It hosts regular charity and community events, has a lively bar area with TV screens for sports, and a strong food offering with traditional pub dishes and a pizza oven. Outdoor seating and a large shared car park are available. The pub currently trades well with weekly sales of around £20,000, with a 65/35 wet-to-food split, attracting families, young adults, mature diners, and regular drinkers. There is ample housing within a mile to attract more locals and it is part of a local pub circuit with six pubs nearby.

Have you got what it takes?

Being a Pub Manager is demanding but rewarding. You should bring energy, ideas, and a personality to your pub, focusing on growth, customer experience, and team development. You’ll need a 'lead from the front' approach and a passion for nurturing your team.

As a General Manager, you’ll:

• Care about recruiting, developing, and engaging your team
• Be accountable for all aspects of pub operations
• Be passionate about doing right by staff and customers
• Think creatively to increase sales and growth
• Create a lively, enjoyable atmosphere for guests

Are we right for you?

Our venues serve a range of customers with award-winning pub classics and innovative dishes, complemented by a drinks portfolio including Estrella, Hobgoblin, craft ales, and beers. As a General Manager, you will enjoy a blend of challenge, security, and career growth. Support from your area manager is always available.