General Manager - Milton Keynes

Native Group; Milton Keynes; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join an innovative firm as a General Manager in Milton Keynes, where you will lead teams to deliver exceptional customer experiences across various departments. This role offers a unique opportunity to shape operational excellence in thriving communities, ensuring that every resident enjoys a world-class living experience. With a focus on collaboration and strong leadership, you will work closely with the Regional Head of Operations to enhance business processes and build effective standard operating procedures. If you are passionate about creating vibrant communities and leading dedicated teams, this position is perfect for you.

Benefits

Company Pension Scheme

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Experience in BTR, property sector, hospitality or leisure industries at a General Manager level.
• Strong leadership qualities and a collaborative working style.

Responsibilities

• Lead onsite teams ensuring excellence across Customer Service, Facilities Management, and Health & Safety.
• Manage the residential operating budget and improve business processes.

Skills

Leadership

Customer Service

Facilities Management

Health & Safety Regulations

Building Operations

Communication Skills

Organizational Skills

Confidentiality

Job description

Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

This is an exciting opportunity to join our operational team in Milton Keynes as a General Manager.

This is a dual site role covering The Almere and Park Square.

We are looking for a strong and vibrant leader to lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and to ensure our team are delivering a world class customer experience throughout all touchpoints. You will work closely with the Regional Head of Operations to deliver business process improvements and build internal standard operating procedures for the sites.

If you’re ready to be our next Native, you’ll probably

• Have experience within BTR, property sector, hospitality or leisure industries at a General Manager level.
• Have a passion for customer service and ensuring excellence.
• Have a good understanding of the challenges and nuances of running a large building and estate.
• Have a good understanding of building operations and statutory obligations.
• Have a good understanding of health and safety regulations.
• Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your vision
• Have a bright, clear and calm communication style
• Be organised with a methodical approach to tasks
• Be able to work under pressure and meet tight deadlines
• Ability to keep sensitive information highly confidential at all times.

About Us

We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.

Our people are our superpower, our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed.

As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays!

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.

If you’re as passionate as we are about people and beautiful buildings, we'd love to hearfrom you!