General Manager- Manchester (New Opening)

Caterer.com; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality venue in Manchester seeks a General Manager to oversee operations and ensure exceptional member and guest experiences. The role encompasses team leadership, financial management, and maintaining high service standards. Ideal candidates will have substantial experience in hospitality management and a passion for operational excellence.

Benefits

Weekly Pay

Team Meal During Shift

Health Cash Plan

Birthday Day Off

Continuous Training Opportunities

Qualifications

• 3-5 years experience in a busy hospitality venue in General Management.
• Strong customer service skills and ability to build relationships.
• Computer literate with tools like Opera, Micros, Adaco.

Responsibilities

• Overseeing day-to-day operations and financial performance.
• Driving an inclusive environment aligned with company values.
• Managing team training and development to ensure consistency.

Skills

Interpersonal Skills

Attention to Detail

Customer Service

Education

Personal License Holder

Tools

Opera

Micros

Adaco

Job description

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  
  

Soho House Manchester

Located in the St John’s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members’ restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.

The Role…

The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.

Main Duties…

• Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
• Implementing, overseeing and understanding the commercial viability of your business
• Effective hands-on day to day management and problem solving both front and back of house operations
  
  

Performance standards

• Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
• Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
• Work with HOD’s to ensure departmental budgets are met consistently
• Ensure that all departments rotas are forecasted, costed and published in line with the company standards
• To aim, achieve and maintain minimum 90% mystery shopper score in all departments
• Ensure retention of team members in line with company standards
  
  

Management Expectations And Accountabilities

• Responsibility for feedback, training and development of all managers working at the site.
• Ensure that the site meets 100% completion yearly for annual reviews
• Embody, display and proactively drive the companies Pillars and Values
• Ensure that company policies and standards are maintained consistently by everyone working at the site
• Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place
  
  

Scope of authority

• Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services
• Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site.
• Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment
• Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge
  
  

What We Are Looking For...

• Up to 3-5 years’ experience in a busy hospitality venue within a General Management capacity
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements
• Personal license holder
• SIA knowledge, understanding and experience
  
  

Physical Requirements

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required
  
  

Expected Working Hours For a General Manager

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes