General Manager - Hotel Indigo Torquay

InterContinental Hotels Group; Torquay; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a General Manager for the new Hotel Indigo in Torquay. This role involves launching the property, building a strong team, and creating a unique guest experience that reflects the local culture. The ideal candidate will have proven leadership skills in upscale hotels and a deep understanding of the local market.

Qualifications

• Proven leadership in upscale or boutique hotels.
• Experience opening or rebranding hotels is highly desirable.
• Deep understanding of local markets and guest expectations.

Responsibilities

• Build authentic relationships with guests and the community.
• Assemble and develop a high-performing team.
• Champion local culture and infuse it into the guest journey.

Skills

Leadership

Communication

Commercial Acumen

Team Development

Local Market Knowledge

Job description

As General Manager of Hotel Indigo Torquay, you’ll be the neighbourhood host, connecting our guests to the heart and soul of the local area. You’ll be responsible for launching this brand-new property, building an exceptional team, and curating a guest experience full of personality, warmth, and storytelling.

You’ll be a good fit if you are:

• Warm, personal, unscripted — and naturally curious.
• A skilled communicator and connector, both internally and externally.
• Commercially astute, energetic, and unafraid of doing things differently.
• A strong local advocate — you know what makes Torquay special and how to share that with the world.

What You’ll Do:

Guest Obsessed

• Build authentic relationships with guests and the community.
• Champion local culture and infuse it into the guest journey.

Performance Builder

• Assemble and develop a high-performing, motivated team.
• Lead and inspire the team to deliver above-and-beyond experiences.
• Balance hands-on leadership with strategic delegation.
• Be present, human, and approachable in your leadership style.
• Embrace creativity and ambiguity as opportunities.
• Leverage Torquay’s leisure and lifestyle appeal to drive performance.
• Champion non-traditional approaches that align with our brand ethos.

Powerful Connector

• Foster meaningful internal and external relationships.
• Support sustainability and community-focused initiatives.
• Act as an ambassador for Hotel Indigo within the region.

What We’re Looking For

• Proven leadership and commercial success in upscale or boutique hotels.
• Previous experience opening or rebranding hotels is highly desirable.
• Deep understanding of local markets and guest expectations.
• Familiarity with IHG and the Hotel Indigo brand is advantageous.
• A true people leader with the ability to inspire, develop and retain talent.

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