General Manager - Hotel Indigo Torquay

InterContinental Hotels Group; Torquay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand seeks a General Manager for its new property in Torquay. The role involves building a strong team, enhancing guest experiences, and promoting local culture. Ideal candidates will have proven leadership in upscale hotels and a passion for community engagement.

Qualifications

• Proven leadership and commercial success in upscale or boutique hotels.
• Experience opening or rebranding hotels is highly desirable.
• Deep understanding of local markets and guest expectations.

Responsibilities

• Build authentic relationships with guests and the community.
• Assemble and develop a high-performing, motivated team.
• Champion local culture and infuse it into the guest journey.

Skills

Leadership

Communication

Commercial Acumen

Creativity

Local Market Knowledge

Job description

As General Manager of Hotel Indigo Torquay, you’ll be the neighbourhood host, connecting our guests to the heart and soul of the local area. You’ll be responsible for launching this brand-new property, building an exceptional team, and curating a guest experience full of personality, warmth, and storytelling.

You’ll be a good fit if you are:

• Warm, personal, unscripted — and naturally curious.
• A skilled communicator and connector, both internally and externally.
• Commercially astute, energetic, and unafraid of doing things differently.
• A strong local advocate — you know what makes Torquay special and how to share that with the world.

What You’ll Do:

Guest Obsessed

• Build authentic relationships with guests and the community.
• Champion local culture and infuse it into the guest journey.

Performance Builder

• Assemble and develop a high-performing, motivated team.
• Lead and inspire the team to deliver above-and-beyond experiences.
• Balance hands-on leadership with strategic delegation.
• Be present, human, and approachable in your leadership style.
• Embrace creativity and ambiguity as opportunities.
• Leverage Torquay’s leisure and lifestyle appeal to drive performance.
• Champion non-traditional approaches that align with our brand ethos.

Powerful Connector

• Foster meaningful internal and external relationships.
• Support sustainability and community-focused initiatives.
• Act as an ambassador for Hotel Indigo within the region.

What We’re Looking For

• Proven leadership and commercial success in upscale or boutique hotels.
• Previous experience opening or rebranding hotels is highly desirable.
• Deep understanding of local markets and guest expectations.
• Familiarity with IHG and the Hotel Indigo brand is advantageous.
• A true people leader with the ability to inspire, develop and retain talent.

#LI-CB2

Who we are

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.