General Manager - Hilton Glasgow

Hilton; Glasgow; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading global hospitality company seeks a General Manager for Hilton Glasgow Hotel. The ideal candidate will be responsible for managing hotel operations, achieving targets, and delivering exceptional guest experiences. This is an exciting opportunity for an individual with proven leadership skills and expertise in the Glasgow market.

Benefits

Workplace flexibility

Career growth and development

Travel discount program

Qualifications

• Proven track record of success in hotel management.
• Experience operating in the Glasgow market.
• In-depth knowledge of the hotel/leisure/service sector.

Responsibilities

• Manage day-to-day hotel operations and guest satisfaction.
• Achieve financial targets and manage profitability.
• Lead strategic business planning and ensure compliance with Hilton standards.

Skills

Leadership

Budget Management

Stakeholder Relations

Collaboration

Profitability Improvement

Education

Degree or diploma in Hotel Management

Job description

The Brand - Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

The Property
Centrally located, the Hilton Glasgow Hotel is the perfect choice for leisure and business travelers alike, with excellent transport links and easy access to the City Centre, Scottish Event Campus (SEC) and Glasgow’s many attractions. Just 15 minutes from Glasgow International Airport and a few minutes’ walk from the city’s
shopping district: this landmark hotel is the perfect choice for everyone, offering 320 guest rooms as well as extensive health & fitness facilities (swimming pool, sauna, steam and state-of-the-art gym) & a range of F&B outlets.

The hotel is also a premier hotel for meetings and events in Scotland, showcasing a prime city centre location and world-class facilities with 14 flexible meeting rooms and an elegant and dazzling Grand Ballroom, one of the largest ballrooms in Scotland, which is perfect for any function.

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and deliver hotel targets for an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel and proven experience in the Glasgow area.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An Established GM with proven track record of success of delivering results and with experience of operating in the Glasgow market.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates and groups – must be highly visible to all stakeholders and have market presence and an established network in Glasgow is preferred.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the meetings and events, corporate and leisure segments.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• English language mandatory.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.