General Manager - Goodwood

Global Sports Jobs Limited; Chichester; On-site; GBP 75,000 - 86,000; Full time

Benefits offered by this job

Bonus

Health insurance

Pension scheme

Employee discounts

Job summary

Global Sports Jobs Limited is seeking a senior food and beverage operations leader for a high-profile venue in the United Kingdom. You will oversee a large hospitality team, drive guest experience, uphold brand standards and deliver exceptional service across multiple outlets and events.

You will partner with clients, operations directors and internal teams to set strategy, manage budgets and P&L, and lead continuous improvement, recruitment and development of the team for profitability and

Qualifications

• At least 5 years’ senior food and beverage management experience.
• Strong operational leadership with large teams and multiple outlets.
• Experience building relationships with senior stakeholders and partners.
• Passionate about recruiting, developing and retaining high-performing teams.
• Experience managing P&L and delivering profitable results.
• Ability to lead and motivate teams and work evenings/weekends when required.
• Experience across venues like stadiums/arena preferred.

Responsibilities

• Agree strategy with client and Operations Director, deliver measurable actions.
• Identify opportunities for innovation and continuous improvement.
• Oversee day-to-day operation, ensuring high food quality, service and guest experience.
• Build a strong hospitality culture, respond to client and guest feedback.
• Lead health and safety culture and ensure compliance.
• Recruit and develop permanent management team, staff for events.
• Develop recruitment and deployment processes for casual staff.
• Manage profitability, budgets, forecasts, P&L and costs using KPIs.
• Collaborate with culinary, marketing, procurement and suppliers to improve products and increase spend.

Skills

Strategic leadership

People management

Client relationship management

Budgeting & P&L

Change management

Communication

Problem solving

Job description

About the Role

This senior leadership role is responsible for delivering an exceptional food, beverage and guest experience while ensuring the operation reflects the client’s brand, standards and ambitions. It leads and develops a large hospitality team and drives innovation and continuous improvement. The role works closely with the client and internal teams to deliver operational excellence.

Key Responsibilities

• Work closely with the client and Operations Director to agree strategy, set priorities and deliver clear, measurable action plans.
• Stay ahead of competitor activity and industry trends while identifying opportunities for innovation and improvement.
• Take ownership of the day-to-day operation, ensuring consistently high standards of food quality, service, presentation and guest experience.
• Build a strong hospitality culture, listen to client and guest feedback, and ensure their needs and expectations are consistently met.
• Lead and maintain a strong health and safety culture, ensuring full compliance across the venue.
• Recruit, lead and develop the permanent management team while ensuring the right staffing levels are in place for different events and operating hours.
• Develop robust recruitment and deployment processes to provide large numbers of casual staff when required for events.
• Create an engaged, motivated team through effective communication, training, performance management, recognition and succession planning.
• Take responsibility for the venue’s profitability, budgets, forecasts, P&L and operating costs, using data and KPIs to identify areas for improvement and growth.
• Work with culinary, marketing, procurement and suppliers to improve products, control costs, introduce new ideas and increase spend per transaction.

Required Experience & Qualifications

• At least 5 years’ senior food and beverage management experience.
• Strong operational leadership with the ability to confidently manage large teams and a varied portfolio of outlets and business functions.
• Comfortable working directly with clients and building strong relationships with senior stakeholders and partners.
• Passionate about recruiting, developing, motivating and retaining high-performing teams.
• Genuine enthusiasm for food, service and creating an exceptional hospitality experience.
• Experienced in delivering projects, implementing change and driving continuous improvement.
• Previous P&L accountability, strong financial understanding and the ability to deliver profitable results.
• Charismatic, energetic and able to influence and communicate effectively with people at all levels.
• A calm problem-solver who can switch between leading and supporting the team, remain flexible under pressure, and work evenings and weekends when required.

Preferred Skills

• Experience across multiple sites.
• Experience in stadiums, arenas or entertainment venues.
• Greenfield catering experience.

Salary

£75,000 Per annum, plus bonus and full company benefits.

Benefits & Perks

• 23 days’ annual leave plus bank holidays, plus an additional day off for birthday and a holiday purchase scheme.
• Aviva Digicare: free annual healthcare check.
• Medicash: healthcare benefits including dental, optical and therapy treatments, available for up to four dependent children.
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave; two additional days’ leave following return from maternity leave during the first year back; day off for a baby’s first birthday; enhanced family leave.
• Exclusive Benefits & Wellbeing site (Perks at Work).
• Entertainment discounts: up to 55% off cinema tickets.
• Health and wellbeing discounts: 20% off Nuffield Health and 10% off PureGym memberships.
• Travel discounts with holiday companies such as TUI and Expedia.
• Shopping discounts: save up to 15% at high street and online stores by purchasing Shopping Cards.
• Vodafone discounts.
• Pension scheme and life assurance.