General Manager - Full Time

JD GROUP; Southampton; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

JD Gyms is seeking a General Manager to lead the club’s overall performance, drive operational excellence, and grow memberships and commercial success. You will create a positive, energetic environment for colleagues and members while safeguarding safety and quality standards across the facility.

In this role you will coach, develop and support staff, maintain high service levels, and collaborate with teams to achieve targets.

Formación

• Experience leading teams and managing operations in leisure or customer-focused settings.
• Strong commitment to delivering excellent member service.
• Experience contributing to membership growth and commercial performance.
• Experience supporting operational delivery, people leadership and commercial results.
• Experience recruiting, supporting and developing colleagues.

Responsabilidades

• Ensure adherence to Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standard.
• Conduct safety checks and report defects to keep facilities safe.
• Recruit and manage Fitness Coaches and General Assistants for daily coverage.
• Hold regular team meetings to aid development.
• Aim to achieve sales and membership targets.
• Drive secondary spending revenue.
• Maintain high standards of cleanliness across the facility.
• Manage weekly banking to minimise wastage and maximise profit.
• Ensure uniform standards across the team.
• Deliver outstanding member service and positive interactions.
• Create a supportive working environment and be an ambassador for JD Gyms.

Conocimientos

Team leadership

Customer service

Membership growth

Commercial performance

People development

Descripción del empleo

Role overview:

As a General Manager, you will be responsible for the overall leadership and performance of the club. You will create a positive environment for colleagues and members while driving operational excellence, membership growth and commercial success.

Through effective leadership, coaching and collaboration, you will support colleague development, maintain high standards and ensure the club delivers exceptional member experiences in a safe, welcoming and inclusive environment.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging working environment for colleagues.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Experience leading teams and managing operations within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and business objectives.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.
• Experience recruiting, supporting and developing colleagues.