General Manager - Exeter

Cineworld Cinemas Ltd; Exeter; On-site; GBP 40,000 - 46,000; Full time

Job summary

Cineworld Cinemas is looking for a General Manager for their Exeter location, where you will lead a dedicated team, enhance customer experiences, and connect with the local community. This role is ideal for candidates with a passion for cinema and experience in leadership within customer-focused environments.

Benefits

Free cinema tickets and discounts

28 days holiday per year (pro rata)

Early pay access

Cashback healthcare plan

In-house competitions with prizes

Qualifications

• Experience managing large teams in hospitality or retail.
• Ability to lead by example and jump into roles on the cinema floor.
• Experience overseeing onsite events.

Responsibilities

• Work with the Regional Manager to communicate the operations strategy.
• Lead and develop a team fulfilling various roles.
• Aim to improve revenue and cinema operations.

Skills

Team Leadership

Community Engagement

Customer Service

Job description

Job Title: General Manager

Location: Exeter

Responsible to:Keith Gehlert- Regional Manager

Responsible for: Cinema Management Team

Date live: 23/06/2025

Salary: £40,000 + discretionary annual bonus

What is the job?

Are you a leader…someone that leads by example, galvanises the spirits of your team and empowers them to deliver an unbeatable customer experience?

Is this you? If so, you could be our next General Manager of the Exeter Picturehouse, working closely with the Regional Managerto deliver the Picturehouse vision & strategy.

Our cinemas are community hubs, being places you can eat, meet & greet whilst providing an immersive cinematic experience of joy and happiness. The key to this being a success, is having a formidable team of passionate people to run the cinemas and an inspiring leader driving them to deliver unforgettable experiences to our customers.

What do you get?

• £40,000 + discretionary annual bonus
• Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!
• Picturehouse Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more! Read on here…
• In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!

What will you be doing?

• You will be working closely with the Regional Manager to communicate and deliver the Picturehouse operations & marketing strategy across your cinema to achieve the highest quality customer experience possible, including connecting with the local community.
• You will be leading a team of people that fulfil a variety of roles from Customer Service Team Members through to Maintenance. This will also include encouraging your team to continue their learning and career development via our internal E-learning portal.
• You will help your teamwork towards key targets & KPIs that are used to improve revenue and cinema operations whilst keeping on top of cinema P&L and aiming to grow EBITDA.

About you

• You will be able to demonstrate previous experience of managing large teams in a retail, hospitality or any other customer facing industry. This includes running the general operations from health & safety to establishing best practices.
• You will be someone who isn’t scared of leading by example, as this is a role where you will be required to be hands on and jump into various roles on the cinema floor on occasion.
• You DON’T need cinema experience but having a passion for movies, the world of entertainment and the arts will go a long way!
• You will have experience overseeing onsite events and understand how to connect with the local community to market these initiatives.
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us - Picturehouse; Our People, Our Purpose

Who are Picturehouse?

Working at Picturehouse…just a whole load of Cinema’s, right? Wrong!

Picturehouse Cinemas is so much more than screens and popcorn! As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to 'sharing joy through extraordinary experiences'.

Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more.

With an office in Leicester Square, London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis.

One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Picturehouse brand. We help YOU grow.

Read more about the Picturehouse culture here – Cinema stories

Do you feel like you don’t have all the experience listed but would love to explore a career at Picturehouse? Please still contact [e-mail]. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.