General Manager | Durham

Blank Street, Inc.; North East; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

33 days annual leave + extra day

Cycle to Work salary sacrifice

Regulars program perks

Job summary

Blank Street, Inc. is seeking a General Manager to lead a flagship store and scale operations. You will build and mentor a high-performing team, ownership of P&L, and drive exceptional customer experiences across locations.

You will be responsible for setting standards, coaching leaders, and delivering profitable growth through data-driven strategies while ensuring health, safety, and brand integrity across the stores.

Qualifications

• Proven leadership of a multi-person team across store operations.
• Strong ability to coach and develop staff, driving engagement and accountability.
• Experience owning P&L, costs, and profitability with data-driven decisions.

Responsibilities

• Build and grow high-performing teams across stores.
• Deliver world-class customer experience and improve NPS.
• Drive commercial and financial performance including sales and labour targets.
• Ensure operational excellence and compliance across locations.
• Lead expansion and cross-functional collaboration with ops, finance, and people teams.

Skills

Leadership

Coaching

P&L management

Data-driven decisions

Job description

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Who You Are

You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.

You do this through:

• Running a single store, setting the standard for performance, engagement, and brand excellence.
• Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
• Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
• Owning P&L performance, using data to make strategic business decisions.

What You’ll Own

Build and Grow High-Performing Teams

• Hire, train, and develop top talent, creating clear career pathways.
• Foster a culture of ownership and accountability, ensuring consistency across stores.
• Empower teams with strong leadership, hands-on coaching, and structured development.

Deliver a World-Class Customer Experience

• Set the bar for hospitality and service, ensuring every visit is exceptional.
• Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
• Ensure every store reflects the Blank Street brand, from service quality to store design.

Drive Commercial and Financial Success

• Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
• Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
• Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

Ensure Operational Excellence and Compliance

• Execute consistently across stores, maintaining efficiency and structure.
• Build a strong compliance culture, ensuring all health, safety, and food standards are met.
• Refine processes to improve workflow, speed of service, and operational performance.

Be Part of Something Big

• Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
• Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
• Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger.

Requirements

This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

Benefits & Perks

• Private health and dental insurance
• 33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Great culture with regular team events