General Manager | Newcastle

Blank Street, Inc.; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private health and dental insurance

33 days annual leave + 1 extra day to…

Cycle to Work salary sacrifice

Regulars program (free coffee, matcha)

Team events

Job summary

Blank Street, Inc. in Newcastle upon Tyne is seeking a dynamic General Manager to lead our local store operations and team performance.

You will own the P&L, set standards for hospitality, train and coach staff, and drive guest experience to ensure every visit is exceptional. The role emphasizes data-driven decision making, cross-functional collaboration with operations, finance and people teams, and a plan to scale operations while maintaining brand excellence.

Qualifications

• This full-time leadership role requires 40 hours per week across five days.
• Private health and dental insurance.
• 33 days annual leave, plus an extra paid day to start something extraordinary.
• Salary sacrifice scheme for Cycle to Work, pensions, and medical benefits.
• Regulars program access – free coffee, matcha and more.

Responsibilities

• Build and grow high-performing teams with clear career pathways.
• Deliver a world-class customer experience and lead NPS initiatives.
• Drive commercial and financial performance with full P&L ownership.
• Ensure operational excellence, compliance, and consistent store performance.
• Lead expansion and cross-functional collaboration to scale operations.

Skills

Leadership

Coaching

P&L ownership

Data-driven

Operations

Customer experience

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Who You Are

You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.

You do this through:

• Running multiple stores, setting the standard for performance, engagement, and brand excellence.
• Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
• Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
• Owning P&L performance, using data to make strategic business decisions.

What You’ll Own

Build and Grow High-Performing Teams

• Hire, train, and develop top talent, creating clear career pathways.
• Foster a culture of ownership and accountability, ensuring consistency across stores.
• Empower teams with strong leadership, hands-on coaching, and structured development.

Deliver a World-Class Customer Experience

• Set the bar for hospitality and service, ensuring every visit is exceptional.
• Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
• Ensure every store reflects the Blank Street brand, from service quality to store design.

Drive Commercial and Financial Success

• Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
• Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
• Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

Ensure Operational Excellence and Compliance

• Execute consistently across stores, maintaining efficiency and structure.
• Build a strong compliance culture, ensuring all health, safety, and food standards are met.
• Refine processes to improve workflow, speed of service, and operational performance.

Be Part of Something Big

• Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
• Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
• Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger.

Requirements

This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

• Private health and dental insurance
• 33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Great culture with regular team events