General Manager | Newcastle

Blank Street; Newcastle upon Tyne; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

33 days annual leave + 1 extra day

Salary sacrifice – Cycle to Work

Regulars program access

Team events

Job summary

Blank Street in the United Kingdom is recruiting a General Manager to lead multiple stores, drive performance, and build a thriving team. You will be responsible for delivering exceptional guest experiences, coaching leaders, and owning the P&L to hit sales and efficiency targets.

You will manage scheduling across five days, drive brand standards, and oversee expansion plans to scale operations while maintaining high service levels and compliance.

Qualifications

• Experience leading multi-store teams and ensuring consistent performance across locations.
• Strong commercial mindset with ability to drive revenue and manage costs.
• Ability translate strategy into daily execution and coach frontline teams.

Responsibilities

• Hire, train, and develop top talent across stores.
• Set performance standards and drive engagement and brand excellence.
• Drive customer engagement and loyalty to make Blank Street a go-to spot.
• Own P&L, use data to drive decisions and improve profitability.
• Lead expansion and oversee new store openings and scaling operations.
• Ensure health, safety, and food standards and overall operational compliance.

Skills

Leadership

Coaching

P&L management

People development

Customer service

Job description

About Us

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

About Us

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Who You Are

You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.

You do this through:

• Running multiple stores, setting the standard for performance, engagement, and brand excellence.
• Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
• Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
• Owning P&L performance, using data to make strategic business decisions.

What You’ll Own

Build and Grow High-Performing Teams

• Hire, train, and develop top talent, creating clear career pathways.
• Foster a culture of ownership and accountability, ensuring consistency across stores.
• Empower teams with strong leadership, hands-on coaching, and structured development.

Deliver a World-Class Customer Experience

• Set the bar for hospitality and service, ensuring every visit is exceptional.
• Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
• Ensure every store reflects the Blank Street brand, from service quality to store design.

Drive Commercial and Financial Success

• Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
• Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
• Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

Ensure Operational Excellence and Compliance

• Execute consistently across stores, maintaining efficiency and structure.
• Build a strong compliance culture, ensuring all health, safety, and food standards are met.
• Refine processes to improve workflow, speed of service, and operational performance.

Be Part of Something Big

• Lead Blank Street's expansion, overseeing new store openings and scaling operations.
• Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
• Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn't just a General Manager role, it's an opportunity to lead, scale, and build something bigger.

Requirements

This full-time leadership role requires 40 hours per week across five days. You'll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

Benefits & Perks

• Private health and dental insurance
• 33 days annual leave, along with an additional paid day a year 'to start something extraordinary' and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Great culture with regular team events