General Manager

The Inn Collection Group; Tynemouth; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Birthday holiday bonus

Lead-Inn development program

Paid breaks

50% off food at Inns

£1 January–March stays

1/3 off room bookings year-round

£50 on same day bookings

15% off for loved ones

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group, perched along the Longsands Beach in Tynemouth, seeks a General Manager to lead a busy pub-restaurant with 250 internal and 300 external covers. You’ll oversee budgeting, guest experiences, and a senior team including a head chef and head housekeeper, ensuring exceptional hospitality and commercial success across the venue.

You’ll work closely with the Operations Manager, stay calm under pressure, and drive growth within a dynamic coastal setting.

Qualifications

• Experience leading food & hospitality operations.
• Ability to manage budgeting and cost control.
• Experience with P&L and labour planning.

Responsibilities

• Plan, budget and control costs in line with budgets.
• Build and nurture a high-performing team led by senior managers.
• Lead hiring, training and mentoring employees; foster growth.
• Respond to guest needs at night and stay on-site as required.
• Ensure exceptional guest experiences and commercial success.
• Maintain operational standards and procedures across the pub.

Skills

Leadership

Budgeting

Cost control

P&L management

Guest experience

Team building

Recruitment & training

Communication

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/ 7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You'll Fit Right Inn

As General Manager, you'll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you'll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You'll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.

In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You'll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditure and bills. Your understanding of P&L accounts and labour planning will be key to driving success.

Leading by example, you'll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you'll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.

If you're passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you'll fit right inn...