General Manager - Coffee Shop and Restaurant

BaxterStorey; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

BaxterStorey is seeking an experienced General Manager to oversee their coffee shop and restaurant in Hounslow. The role involves managing staff, ensuring financial targets are met, and maintaining a high standard of customer service. Ideal candidates should have a background in hospitality and a strong commitment to quality service.

Benefits

28 days holiday including bank holidays

Bespoke training and development

Pension scheme

Discounts through Perkbox

Qualifications

• Proven experience as an Assistant General Manager or General Manager.
• Strong passion for food & service.
• Ability to secure airside ID as required.

Responsibilities

• Achieve financial targets in line with the budget.
• Monitor staff performance and conduct appraisals.
• Work with Operations Manager to prepare budgets.

Skills

Team Management

Customer Service

Problem Solving

Attention to Detail

Education

Experience in contract catering or hospitality

Job description

General Manager - Coffee Shop and Restaurant

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Company Description

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

Company Description

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Come be a part of the food revolution!

Job Description

WHAT WILL KEEP YOU BUSY:

• Ensure that the location achieves, as a minimum, the financial targets agreed with the client in line with the budget
• Monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate
• Hold team meetings on a regular basis to communicate targets, standards required and company and client information
• Work with your Operations Manager to prepare budgets; achieve and maintain the food cost in accordance with the budget
• Develop and evolve all client’s services at location, ensuring regular adjustments and improvements are both recommended and implemented
  
  

Qualifications

WHAT YOU BRING TO THE TABLE:

• You thrive on getting the best out of people and maximising commercial opportunities. You draw satisfaction from managing, training and supporting a team
• You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising
• You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
• Have experience in an Assistant General Manager or General Manager role in contract catering or hospitality
• Thrive on delivering a great customer experience and leading by example
• Able to demonstrate your analytical approach to problem solving
• Must be able to secure an airside ID (5 years referencing, DBS and GSAT training (provided)
  
  

Additional Information

THE GARNISH:

• 28 Days holiday inclusive of bank holidays
• Bespoke training and development
• Pension
• Discounts available from Perkbox app, from high street shops to holidays and cinemas
  
  

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.

Ready to be fuelled? Apply today.

Find out more about us at www.baxterstorey.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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