General Manager - Catering & Hospitality

BaxterStorey; West Drayton; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday off

Volunteering days

Grandparent leave

Enhanced maternity leave

Pension and life insurance

Discounts via Perkbox

Cycle to work scheme

Free meals on shift

Job summary

BaxterStorey is looking for a passionate General Manager in West Drayton to lead a high-profile catering operation. You will oversee three distinct catering outlets and ensure exceptional customer experiences through strong operational management.

Ideal candidates have proven experience in hospitality, a passion for nutritious food, and a commitment to service excellence. This role offers a supportive environment and opportunities for personal development.

Qualifications

• Proven experience in a senior catering or hospitality management role.
• Strong focus on service excellence and operational efficiency.
• Outstanding communication and stakeholder management abilities.

Responsibilities

• Lead, inspire, and support your team to deliver exceptional standards.
• Build relationships with clients and key stakeholders.
• Strive for continuous improvement and exceed KPIs.

Skills

Leadership

Customer service

Food safety knowledge

Stakeholder management

Operational efficiency

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Company Description

Title: General Manager

Location: West Drayton

Salary: up to £47k

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Are you a passionate and commercially driven catering professional who thrives on delivering exceptional food experiences and outstanding service standards?

Our client is seeking an experienced General Manager to lead a high-profile catering operation, overseeing three distinct catering outlets alongside an exclusive hospitality service. This is an exciting opportunity for a hands‑on leader who is passionate about nutritious, healthy food and committed to delivering excellence through strong operational management.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

As General Catering Manager, you will take full responsibility for the day‑to‑day management, performance, and continuous improvement of the catering operation. You will lead from the front, inspiring your team to deliver exceptional customer experiences while maintaining the highest standards of food quality, service, compliance, and financial performance.

The successful candidate will have a strong focus on service excellence, stakeholder engagement, and operational efficiency, ensuring all contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved and exceeded.

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Have a contagious passion for food and customer service
• Proven experience in a senior catering or hospitality management role.
• A genuine passion for healthy eating, nutrition, and quality food delivery.
• Demonstrable success in delivering against SLAs, KPIs, and financial targets.
• Excellent leadership and people management skills.
• Strong commercial awareness and business acumen.
• Outstanding communication and stakeholder management abilities.
• Knowledge of food safety legislation and compliance requirements.
• The ability to work in a fast‑paced environment while maintaining exceptional standards.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all segments of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.