Chef Manager

BaxterStorey; Retford; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday day off

Maternity leave (24 weeks)

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey in Retford, United Kingdom, is seeking an experienced General Manager to lead our food and beverage operation. You will drive service delivery, profitability and team performance, while cultivating a culture of continuous improvement.

Join a dynamic hospitality team where development is supported, values are celebrated, and standards are relentlessly high. The role anchors on strategic leadership and hands-on operational excellence in a fixed-location setting.

Qualifications

• Proven general management experience, ideally within food service, catering, or hospitality operations
• Demonstrated expertise in P&L management and financial acumen
• Strong people management and team leadership capabilities
• Excellent communication and interpersonal skills
• Proficiency in operational planning and process improvement

Responsibilities

• Develop and implement strategic plans to achieve business objectives, revenue targets, and profitability goals
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting
• Recruit, induct, train, and develop a high-performing team, fostering a positive and motivational working environment
• Oversee staff appraisals, performance management, and career progression opportunities
• Ensure full compliance with health and safety regulations, food safety standards, and all relevant legislation
• Manage inventory, procurement, and supply chain operations to optimise efficiency and cost-effectiveness
• Build and maintain strong relationships with clients, stakeholders, and key partners
• Monitor and analyse operational metrics, implementing continuous improvement initiatives
• Represent the organisation at client meetings and industry events, demonstrating professionalism and vision
• Manage customer feedback and complaints, ensuring swift resolution and service recovery
• Oversee scheduling, time keeping, and resource allocation to maximise operational efficiency

Skills

General management

P&L management

People management

Communication skills

Operational planning

Job description

Location: The Apron Cafe, Gamston Airport, Ollerton Road, Retford

Hours - 40 hours per week, 5/7 including rotated weekends. 8.30 am to 16.30 pm

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Are you a culinary connoisseur / gastronomic genius? Do you have an insatiable passion for the culinary arts and a burning desire to create masterful dishes that delight the senses? Yes? Then this is the role for you. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish and your talents shine. We wholeheartedly believe that the best food comes from nurturing talent and empowering our chefs to continuously evolve and refine their craft, that’s why invest in you to develop your professional growth.

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an inspirational and enthusiastic Chef Manager keen to make a name for yourself within the food service industry, we would love to hear from you!

Job Description

We are seeking an experienced and decisive General Manager to lead our operations in Retford, United Kingdom. This is a permanent position where you will take full responsibility for the strategic direction, operational performance, and financial success of our food and beverage service. As General Manager, you will drive excellence across all aspects of the business, from service delivery and team management to customer satisfaction and profitability. You will be instrumental in fostering a culture of continuous improvement whilst maintaining the highest standards of operational integrity. Lead and manage all operational aspects of the food and beverage service, ensuring consistent delivery of quality and service excellence.

• Develop and implement strategic plans to achieve business objectives, revenue targets, and profitability goals
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting
• Recruit, induct, train, and develop a high-performing team, fostering a positive and motivational working environment
• Oversee staff appraisals, performance management, and career progression opportunities
• Ensure full compliance with health and safety regulations, food safety standards, and all relevant legislation
• Manage inventory, procurement, and supply chain operations to optimise efficiency and cost-effectiveness
• Build and maintain strong relationships with clients, stakeholders, and key partners
• Monitor and analyse operational metrics, implementing continuous improvement initiatives
• Represent the organisation at client meetings and industry events, demonstrating professionalism and vision
• Manage customer feedback and complaints, ensuring swift resolution and service recovery
• Oversee scheduling, time keeping, and resource allocation to maximise operational efficiency

Qualifications

Required Skills and Experience:

• Proven general management experience, ideally within food service, catering, or hospitality operations
• Demonstrated expertise in P&L management and financial acumen
• Strong people management and team leadership capabilities
• Excellent communication and interpersonal skills
• Proficiency in operational planning and process improvement

Desirable Skills and Experience:

• Previous experience working with Baxterstorey or similar contract catering organisations
• In-depth knowledge of food and beverage industry standards and best practices
• Experience in budget forecasting and advanced cost control methodologies
• Familiarity with staff recruitment and induction programmes
• Track record of implementing successful operational improvements

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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