General Manager / Café / Coffee Shop Manager

AWD online; London; On-site; GBP 22,000 - 25,000; Full time

Job summary

An established industry player is seeking a Café / Coffee Shop General Manager to lead operations in a vibrant community hub. This role involves ensuring exceptional customer service, managing stock and procurement, and overseeing financial performance. The ideal candidate will possess strong leadership skills and a passion for excellence in hospitality. Join a team dedicated to creating memorable coffee experiences and fostering a welcoming atmosphere. If you thrive in dynamic environments and are eager to make a positive impact, this opportunity is perfect for you.

Benefits

Autonomy to lead and innovate

Competitive salary with performance-based incentives

Opportunities for professional growth

Vibrant workplace culture

Qualifications

• Proven experience in a managerial role within hospitality or retail sector.
• Strong background in stock management and procurement processes.

Responsibilities

• Oversee daily operations ensuring seamless service and customer satisfaction.
• Manage budgets, monitor expenditures, and analyze financial reports.

Skills

Communication Skills

Interpersonal Skills

Leadership

Budget Management

Stock Management

Job description

Café / Coffee Shop General Manager with previous experience in a managerial role within the hospitality or retail sector, who has excellent communication and interpersonal abilities, a keen eye for detail, and possesses a passion for excellence in the hospitality industry is required for a well-established, independent Café based in the heart of Southwark, London.

SALARY: £22,000 - £25,000 per annum + Benefits

LOCATION: Southwark, London (SE1)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Café / Coffee Shop General Manager with previous experience in a managerial role within the hospitality or retail sector, who has excellent communication and interpersonal abilities, a keen eye for detail, and possesses a passion for excellence in the hospitality industry.

Working as the Café / Coffee Shop General Manager you will be responsible for ensuring a consistently high standard of customer service, addressing customer feedback promptly, whilst turning challenges into opportunities for improvement.

As the Café / Coffee Shop General Manager you will collaborate on marketing initiatives to promote the company within the local community, as well as organise events and promotions to drive footfall and enhance brand visibility.

As a successful candidate you’ll join a company that’s more than just a café — it's a community hub where rich aromas meet warm conversations. The team pride themselves on delivering exceptional coffee experiences, curated menus, and a welcoming atmosphere that feels like a second home to their patrons.

DUTIES

1. Operational Leadership:
   • Oversee daily operations, ensuring seamless service and customer satisfaction.
   • Develop and implement strategies to enhance operational efficiency and profitability.
2. Stock Management & Procurement:
   • Maintain optimal inventory levels, ensuring freshness and availability of products.
   • Establish and nurture relationships with suppliers to negotiate favourable terms and ensure timely deliveries.
   • Implement inventory control systems to minimise waste and reduce costs.
3. Financial Oversight:
   • Manage budgets, monitor expenditures, and analyse financial reports to inform decision-making.
   • Identify opportunities for revenue growth and cost savings.
4. Team Development:
   • Recruit, train, and mentor staff, fostering a culture of excellence and continuous improvement.
   • Conduct regular performance evaluations and provide constructive feedback.

CANDIDATE REQUIREMENTS

• Proven experience in a managerial role within the hospitality or retail sector.
• Strong background in stock management and procurement processes.
• Demonstrated ability to manage budgets and interpret financial data.
• Exceptional leadership and team-building skills.
• Excellent communication and interpersonal abilities.

BENEFITS

• Autonomy to lead and innovate within a supportive environment.
• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• A vibrant workplace culture centred around community and quality.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13342