General Manager Bench

Buzz Group Careers; Manchester; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Wellbeing app

Thrive App

Apprenticeships

Awards program

Online learning platform

IOSH training

Mental health support

5 weeks leave

Holiday buy scheme

Staff discount

Refer a Friend

Life Assurance

Pension Scheme

Job summary

Buzz Bingo is seeking a Bench General Manager to oversee club EBITDA, operating profit targets, and customer service standards across multiple clubs in Merseyside, Lancashire and Greater Manchester. The role is full-time (44 hours across 7 days) with flexibility to cover opening hours and a salary up to £45,000 depending on experience.

You will implement a central brand strategy locally, lead and inspire teams, and ensure compliance with licensing and safety requirements while delivering

Qualifications

• Track record of delivering high levels of customer service and profit delivery in leisure, hospitality or retail.
• Strong business awareness and understanding of commercial drivers.
• Focus on customer service standards with attention to detail.
• Flexible leadership to manage and motivate teams.
• Ability to implement brand strategy locally and lead in peak times.

Responsibilities

• Hold performance and financial reviews with the management team.
• Implement brand strategy locally and maintain customer service standards.
• Ensure adequate staffing to maximise customer service throughout the day.
• Formulate the Club's local strategic plan.
• Communicate strategy to the team and provide regular feedback.
• Recruit and retain a team delivering outstanding service.
• Drive a culture of exceptional customer service and lead the team.
• Ensure licensing and health and safety compliance.
• Create a safer gambling environment across all channels.

Skills

Customer service

Profit delivery

Leisure/Hospitality

Business awareness

Leadership

Job description

Vacancy Ref - AM1701100WigGMB
General Manager Bench

We have an exciting opportunity for a Bench General Manager to join us here at Buzz Bingo in Merseyside, Lancashire and Greater Manchester areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £45,000 depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit The Jackpot With Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities As Part Of Our Team

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
• Implement centrally generated brand strategy flawlessly at a local level
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Formulate the Club’s local strategic plan
• Effectively communicate the Club and company strategy to the team
• Provide clarity of performance expectations through regular feedback and performance reviews for the team
• Recruit and retain a team that deliver outstanding customer service and retail standards
• Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
• Ensure that the team critically evaluate the feedback received from all Customers and respond to this
• Have a highly visible presence in all areas of the Club at peak trading times
• Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
• Ensure the Club is operating in strict accordance with the Company’s Operating Manuals, standards and procedures
• Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
• You bring business awareness to decision making and understand the commercial drivers of the business
• A relentless focus upon customer service standards with strong attention to detail
• A flexible approach to managing, motivating and influencing
• Effectively involves the team in maintaining standards and solving problems
• Self-aware and welcomes constructive feedback
• You are prepared to make tough people decisions
• Committed to your own and other's development
• You are able to manage and drive new initiatives through othersKeep the focus on customer service even when under pressure and show resilience
• You consistently invite and respond to customer feedback
• A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws

Applicants must be 18+