General Manager

Buzz Group Careers; Southampton; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Help@Hand wellbeing app

Thrive app for wellbeing

Buzz Brights Apprenticeships

Buzz Brilliance Awards

In-house training IOSH/First Aid

Staff discount 50% on bingo tickets

Life Assurance

5 weeks annual leave

Job summary

Buzz Bingo Lordshill is recruiting a General Manager to lead the club, drive EBITDA and operating profit, and implement brand strategy locally while delivering outstanding customer service.

You will manage a team, oversee performance reviews, and ensure a safe, compliant gambling environment in all channels. The role requires availability to work across opening hours and full-time hours. Applicants must be 18+.

Qualifications

• Track record of delivering high levels of customer service and profit within Leisure, Gaming, Hospitality or Restaurant sectors
• Strong business awareness in decision making and understanding commercial drivers
• Commitment to personal and team development and to standards compliance

Responsibilities

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
• Implement centrally generated brand strategy at a local level
• Formulate the Club’s local strategic plan and communicate it clearly to the team
• Ensure a culture of exceptional customer service and exceed customer needs at peak times
• Create a Safer Gambling Environment across all channels: online, in club and live

Job description

Vacancy Ref - SS1700509SouGM

General Manager

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This role is working full time 44 hours per week. Please ensure you have availability to work across our full opening hours.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit The Jackpot With Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday
• Staff discount 50% off bingo tickets, food & soft drinks
• Life Assurance

Your Responsibilities As Part Of Our Team

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
• Implement centrally generated brand strategy flawlessly at a local level
• Formulate the Club’s local strategic plan
• Effectively communicate the Club and company strategy to the team
• Provide clarity of performance expectations through regular feedback and performance reviews for the team
• Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
• Ensure that the team critically evaluate the feedback received from all Customers and respond to this
• Have a highly visible presence in all areas of the Club at peak trading times
• Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• You have a track record of delivering high levels of customer service & profit delivery within a Leisure, Gaming, Hospitality, or Restaurant environment
• You bring business awareness to decision making and understand the commercial drivers of the business
• A relentless focus upon customer service standards with strong attention to detail
• A flexible approach to managing, motivating and influencing
• Effectively involves the team in maintaining standards and solving problems
• Self-aware and welcomes constructive feedback
• Committed to your own and other's development
• A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws

Applicants must be 18+