General Manager

Thomas Franks; Winchester; Híbrido; GBP 50 000 - 61 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meals on duty

Cycle to work

Workplace pension

Apprenticeship programme

Volunteers leave

Enhanced parental leave

Training and development

Team & company events

Resumo da oferta

Thomas Franks is seeking a General Manager in Winchester to lead a team across breakfast, lunch, retail, grab & go, and hospitality. You will drive service standards, financial controls, and food quality in a busy boarding and day school environment.

The ideal candidate will be an energetic leader with strong client relations, capable of managing multiple locations and delivering exceptional customer experiences year-round.

Qualificações

• Previous experience as General Manager at a B&I Head Office contract or independent school.
• Ideal candidate should be quirky, trendy and bubbly.
• Strong leadership and team development skills.

Responsabilidades

• Manage a team providing breakfast, lunch, retail, grab & go & hospitality.
• Ensure bookwork is completed accurately and on time.
• Develop each area of the catering offer in line with client expectations and budget.
• Oversee day-to-day operations of all catering facilities year-round.
• Provide excellent food and customer service and respond quickly to customers' needs.
• Develop the food offer in line with market trends and Thomas Franks standards.
• Ensure age-appropriate food and dietary requirements are met.
• Hold regular team meetings and train the team.
• Prepare month-end accounts and reports; complete monthly audits.
• Maintain food hygiene and health & safety policies.

Conhecimentos

Leadership

Team management

Customer service

Financial acumen

Multi-location management

Catering exp

Descrição da oferta de emprego

Contract: Full Time , Permanent
Salary: 55000
Hours: 40 per week

A leading independent boarding and day school for girls aged 3 - 18 with a co-ed preschool in Winchester, Hampshire. Catering for just over 900 students and teachers daily. Our core feeding offer is breakfast, Mid Morning Snack, Lunch, dinner, Match teas, Hospitality and external lettings throughout the year. This is a 7 days a week operation so shift patterns would usually be 5 over 7 days. This location offers a mix of term time roles along with full 52 weeks contracts. This location benefits from free parking on site.

We are looking for a talented General Manager to lead the team at one of our fantastic locations in Winchester.

You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school.

The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality.

Key responsibilities

• To manage a team providing breakfast, lunch, retail, grab & go & hospitality
• To ensure company bookwork is completed accurately and on time.
• To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
• To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
• To provide excellent food and customer service and respond quickly and proactively to customers needs
• To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
• To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times.
• To hold regular team meetings.
• To train and develop the team.
• To prepare month end accounts and reports for our client.
• To complete monthly audits.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills

• A genuine interest in food & excellent customer service skills
• Excellent client relationship skills
• An all-round team player and leader
• An organised Manager with attention to detail
• Sound financial understanding
• Multi Location Management - a current group manager
• Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!)

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.