General Manager

Sun Communities, Inc.; Wigton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading holiday park as a General Manager to oversee daily operations, lead a diverse team, and ensure exceptional customer service. This role offers the opportunity to drive financial growth and contribute to a positive guest experience in a dynamic environment. Ideal candidates will have a strong background in hospitality management and a passion for team development.

Benefits

Generous discount on holidays across parks

Discount on food and beverages

Free premium eye test voucher

Access to health and wellbeing app

Comprehensive Employee Assistance Programme

Discounted gym memberships

Employee referral scheme

Sales referral scheme

Free expert mortgage advice

Company pension scheme

Qualifications

• Proven experience in a similar managerial role.
• Strong leadership skills with a track record in developing teams.
• Excellent customer service skills and commitment to guest satisfaction.

Responsibilities

• Oversee all aspects of the park's operation, ensuring high standards.
• Recruit, train, and develop park staff.
• Drive financial growth and manage the park's budget.

Skills

Leadership

Customer Service

Interpersonal Skills

Team Management

Adaptability

Tools

Microsoft Word

Microsoft Excel

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary

We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of our holiday park. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise.

Job Duties

• Oversee all aspects of the park's operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
• Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
• Recruit, train, and develop park staff, creating a motivated and high-performing team culture.
• Develop and execute strategies to drive park occupancy, boost revenue, and maximise profitability.
• Monitor and manage the park's budget, ensuring financial goals are met, and optimising resources for operational efficiency.
• Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
• Stay up to date with industry regulations and legal requirements to ensure the park is fully compliant.
• Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
• Track and apply key performance indicators (KPIs) to monitor and improve park performance.
• Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
• Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
• Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
• Foster a learning and development culture, encouraging team growth and professional development.

Qualifications

• In lieu of the above education requirements, a combination of experience and education will be considered.
• Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Help@hand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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