General Manager

Green Hotel, a member of Radisson Individuals; Wester Balgedie; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discounted meals

Accommodation across portfolio

Travel allowance

Job summary

Artemis Hotels Management Limited, via The Green Hotel Kinross, seeks an experienced hospitality leader to step into a Deputy/Operations Manager role. You will oversee multiple revenue streams including accommodation, F&B, weddings and events, shaping service standards and commercial performance.

You will lead teams, manage budgets and develop sales and marketing initiatives, ensuring compliance and guest satisfaction while driving growth across the business.

Qualifications

• Proven hospitality management experience.
• Strong commercial awareness and experience driving accommodation, F&B, meetings and events revenue.
• Excellent leadership, communication and customer service skills.
• Experience managing budgets, sales targets, marketing and operational performance.

Responsibilities

• Lead and develop management teams, creating a positive culture that encourages growth, accountability and exceptional service.
• Oversee the day-to-day operation of the business, ensuring excellent standards of presentation, cleanliness, safety and guest satisfaction.
• Drive revenue and profitability through accommodation sales, rate management, events, promotions and new business opportunities.
• Monitor budgets, payroll, forecasts, KPIs and financial performance, ensuring effective cost control and revenue protection.
• Develop and implement sales and marketing strategies, including digital marketing, social media and promotional events.
• Build strong relationships with guests, suppliers and local businesses, representing the hotel at networking and industry events.
• Ensure full compliance with health and safety, fire safety, COSHH, HACCP, EHO and employment legislation.
• Strong leadership and effective team management and development.

Skills

Hospitality management

Revenue management

Leadership

Budgeting

Tools

Opera

Simphony POS

Ideas

Riskproof

Job description

About the Role

This is an exciting opportunity for an experienced hospitality professional, or a Deputy Manager /Operations Manager with the ambition to take the next step. You will oversee multiple revenue streams, including accommodation, food and beverage, weddings, events and special occasions at the Green Hotel, Kinross, a member of Radisson Individuals.

You will be a commercially focused leader with a strong sales & revenue background, excellent people management skills and a willingness to embrace the hospitality industry. Experience on operating a branded hotel and have knowledge of some operating systems such as Opera, Ideas, Simphony POS, Riskproof etc. will be seen as an advantage.

Key Responsibilities

• Lead and develop management teams, creating a positive culture that encourages growth, accountability and exceptional service.
• Oversee the day-to-day operation of the business, ensuring excellent standards of presentation, cleanliness, safety and guest satisfaction.
• Drive revenue and profitability through accommodation sales, rate management, events, promotions and new business opportunities.
• Monitor budgets, payroll, forecasts, KPIs and financial performance, ensuring effective cost control and revenue protection.
• Develop and implement sales and marketing strategies, including digital marketing, social media and promotional events.
• Build strong relationships with guests, suppliers and local businesses, representing the hotel at networking and industry events.
• Ensure full compliance with health and safety, fire safety, COSHH, HACCP, EHO and employment legislation.
• Strong leadership and effective team management and development.

What We're Looking For

• Proven hospitality management experience, ideally within a multi-faceted hotel or leisure environment.
• Strong commercial awareness and experience driving accommodation, food and beverage, meetings and events revenue.
• Excellent leadership, communication and customer service skills.
• Experience managing budgets, sales targets, marketing and operational performance.
• A thorough understanding of hospitality compliance and health and safety requirements.
• A confident role model looking to drive and inspire the team.

What You'll Get From Us

Join a forward-thinking, growing business offering a competitive salary, incentives and great opportunities for career progression. We invest in our people through ongoing training and development, giving you the support and opportunity to make a positive impact on both the business and your career.

Additional benefits include discounted meals and accommodation across our portfolio and travel allowance when working offsite.

Hours: 40 hours per week, 5 days over 7.