General Manager

The Lounges; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Lounges is seeking a General Manager to lead a vibrant team and enhance customer experiences. You'll be responsible for delivering excellent shifts, training team members, and managing operations, all while ensuring every customer leaves happy. Enjoy great perks like overtime pay, staff discounts, and opportunities for career growth in a fast-paced, community-oriented environment.

Benefits

Overtime pay for hours beyond contracted hours

50% staff discount outside working hours

Paid breaks

28 days holiday (pro-rata)

Enhanced maternity and paternity pay

Loungefest staff party

Competitions and incentives

Company pension scheme

Long service awards

Power over your pay with Wagestream

Support via the Licenced Trade Charity

Opportunities for personal development

Achievable bonuses

Tips shared among the team

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager, Assistant Manager, or similar role in a food service environment.
• Experience in serving freshly made food and drinks.
• Familiarity with managing KPIs and making budgetary decisions.

Responsibilities

• Lead the team to deliver excellent service across shifts.
• Ensure customer satisfaction and a great work environment.
• Manage staff and operations within budget while adhering to standards.

Skills

Leadership

Customer Satisfaction

Team Training

KPI Management

Job description

Lounges are special places, and what makes them so are the brilliant people who run them. The person who leads these teams needs to be super-brilliant, and that could be you. Your standards will match ours, but your approach will be uniquely yours. You will be responsible for leading your team to deliver 14 excellent shifts, taking full ownership to ensure your Lounge is an amazing place to work and a great spot for the local community. Your goal will be to ensure every customer leaves happy, thanks to your exceptional management.

The Good Stuff

• Overtime pay for hours worked beyond contracted hours
• Staff food on every shift
• 50% staff discount outside working hours from day one
• Paid breaks
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party - Loungefest!
• Competitions and incentives, such as all-expenses-paid trips with suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licenced Trade Charity
• Opportunities for personal development and career growth in a fast-growing business
• Achievable bonuses
• Tips shared equally among the team based on hours worked
• Christmas and Boxing Day off

What you'll bring

• Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops
• Experience working in a bar environment with serving freshly made food and drinks
• Familiarity with managing through KPIs, making decisions about labour, stock, food safety, customer satisfaction, and brand standards within a budget
• Proven success in training and recruiting front-of-house teams, including servers and assistant managers
• Some back-of-house experience and understanding of kitchen operations would be a plus

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