General Manager

Team Sport; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join TeamSport as a General Manager, overseeing daily operations at our indoor karting venue. This role focuses on operational excellence, team leadership, and financial management while providing exciting opportunities for growth in a fun and dynamic environment. Embrace flexible hours and lead our team to exceed customer expectations and KPIs.

Benefits

Discounted go-karting

Discounted food and drinks

Benefits rewards platform

Qualifications

• Strong leadership skills with a knack for motivation.
• Excellent communication skills adaptable to different situations.
• Knowledge of Health and Safety, Food, and Consumer legislation.

Responsibilities

• Oversee daily operations and manage business aspects of the track.
• Ensure plans exceed KPI expectations for performance.
• Lead and develop team to maintain high service and safety standards.

Skills

Leadership

Communication

Time Management

Collaboration

Health and Safety knowledge

Job description

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We're a close-knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

Reporting directly to the Regional Operations Director or Regional Support Manager, your role is responsible for overseeing the organisation's daily operations and managing the business aspects of the track. Your primary duties include reviewing and implementing operational procedures, assisting departmental heads and managing company finances. The General Manager maintains overall responsibility for all areas of the business. You will aim for operational excellence and achieve KPIs inline with the company's expectation. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work

What were looking for

We're on the lookout for a leader - someone ready to dive in and take charge. Your background should blend leisure with some F&B experience, possibly even encompassing multisite operations. You'll be wearing multiple hats in this role.

Your main gig? Running all track operations smoothly, ensuring plans are in place and executed to exceed our site's Key Performance Indicators (KPIs). Leading, developing, and inspiring the team to boost efficiency and ensure every aspect exceeds customer expectations is key.

Backing you up? A Regional Manager and a Regional Operations Director.

About you

• You're a motivator with strong leadership skills.
• Your communication is top-notch, with a leadership style that adapts to the situation and the person.
• Flexibility is your middle name; our operation runs 7 days a week, from dawn till dusk.
• You're a pro at influencing and collaborating across all levels of the business.
• You've got a knack for proactive organisation and time management. Promoting equality, diversity, and an inclusive work environment is second nature.
• You've got the lowdown on Health and Safety, Food, and Consumer legislation.

Your Duties:

• Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
• Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
• Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP).
• Manage departmental budgets like a pro, keeping costs within limits and maximising profitability.
• Always on the lookout for new revenue streams to boost the bottom line.
• Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimize risks and protect the business's reputation.
• Offer oversight and support to prevent accidents and maintain consistency across all areas.
• Build a culture of effective people management through recruitment, performance management, training, and talent management.

Please note:

As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off.

Ready to Join the Race?

Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps

Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies

#GM