General Manager

Hand Picked Hotels; Southampton; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Generous pension

Private medical insurance

Life assurance

33 days holiday

Wellbeing support

Career development

Colleague discounts

Job summary

Hand Picked Hotels is seeking a General Manager for Rhinefield House Hotel in the New Forest to deliver exceptional guest experiences and lead a high-performing team. You will be responsible for achieving financial targets, overseeing multiple outlets, and driving guest satisfaction with a premium, bespoke service ethos.

As part of a respected luxury collection, you will shape strategy, manage operations, and foster a positive culture that reflects Hand Picked Hotels’ values, ensuring consistent

Qualifications

• Experience at General Manager level within luxury hotels or multi-outlet operations.
• Strong commercial acumen with track record of driving revenue and profitability.
• Proven leadership and people-management skills with ability to coach and develop teams.

Responsibilities

• Fully accountable for exceeding guest expectations and financial goals.
• Lead hotel team to strengthen Hand Picked Hotels’ market reputation for service, excellence and consistency.
• Own the hotel P&L and drive new revenue streams and partnerships.
• Inspire, motivate and develop colleagues to reach maximum potential.
• Represent the hotel and promote Hand Picked Hotels’ vision, values and service standards.
• Drive implementation of divisional and central initiatives and address hotel needs.

Skills

Leadership

Hotel operations

Sales experience

People management

Budgeting

Opera

Excel

Office 365

Tools

Opera

Excel

Office 365

Job description

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the 'Green Tourism' accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

A rare opportunity to lead one of Britain's most iconic luxury country house hotels.

Rhinefield House Hotel is a spectacular four red star country house hotel in the heart of the New Forest. As part of the Hand Picked Hotels collection, it combines breathtaking surroundings, award-winning food and drink, luxury accommodation and a passionate team committed to delivering exceptional personal service.

As the General Manager you will be responsible for providing inspirational and dynamic leadership to your colleagues at an exciting time in Hand Picked Hotels journey to be recognised as the leading British collection of exclusive hotels delivering exceptional personal service.

About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering and exceeding the financial goals and objectives alongside team management.
• The General Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels reputation in the market for hospitality, with service, excellence and consistency always being front and centre.
• As the owner of the Hotel's P&L, you will be an experienced innovator who enjoys leading from the front with passion, heart and soul inspiring, motivating, coaching and developing your colleagues so they reach their maximum potential.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations whist identifying and delivering new revenue streams and opportunities.
• Be the face of Hand Picked Hotels in their area and foster a positive, healthy work environment, leading by example you will promote Hand Picked Hotels vision, purpose and values and drive the overall philosophy of service, excellence and consistency.
• Be responsible for driving implementation of divisional and central initiatives and representing the needs of the hotel.

About you:

• To be considered for this role of General Manager you must have current experience as a General Manager within a Luxury Hotel including multi outlet food with experience of delivering and exceeding, LQA level service standards.
• This is not a first appointment role and requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent and exceptional guest journey and experience.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability.
• Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• A proven track record in people management, coaching and development and be an experienced innovator who will inspire others with your passion and flair, creating a winning team mentality.
• Previous experience of project and capex management would be advantageous.
• You will have up to date knowledge of statutory obligations, including health and safety, and compliance.
• Proficient in hotel software, opera, excel and office 365.
• Competitive salary package plus performance bonus (discussed at interview).
• Generous company pension, private medical insurance & life assurance.
• 33 days holiday (including bank holidays) and enhanced sick pay.
• Access to wellbeing support through our Employee Assistance Programme.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• Colleague discounts on hotel stays, food & drink, and annual loyalty rewards.
• Access to retail and wellness discounts via our online benefits platform.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.

Hand Picked Hotels is proud to be an Equal Opportunities Employer. Applicants must have the right to live and work in the UK.