General Manager

The Dog & Gun; Salisbury; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

TRONC + bonus

50% food discount

Growth opportunities

Structured training

Management away days

Supplier trips & team days out

Monthly team rewards

Birthday voucher £100

Job summary

The Dog & Gun in Wiltshire is seeking a hands-on General Manager to lead our busy pub, driving standards and inspiring a team to deliver outstanding hospitality. You’ll own day-to-day operations, build a motivated team, and ensure the pub runs profitably with real personality.

OTE £65,000 (TRONC + Bonus) per annum, with generous perks and opportunities to grow within the Chickpea Group. Join us to shape a vibrant guest experience across the Southwest.

Qualifications

• Proven GM experience in a high-volume, quality-led pub.
• Commercially astute operator with track record of growth and profitability.
• Confident leader who can build and inspire a team.
• Natural host passionate about guest experiences.
• Strong financial and operational acumen including budgets and KPIs.
• Detail-oriented with a proactive, front‑line leadership style.

Responsibilities

• Take full ownership of the pub and guest experience.
• Lead from the front to deliver exceptional guest journeys.
• Recruit, develop, and retain a high-performing team.
• Set and drive standards across all areas.
• Hold full P&L responsibility, manage sales, labour, costs, margins.
• Use data and local knowledge to drive revenue.
• Oversee stock, cash management and compliance.
• Build community presence through events and partnerships.
• Lead, coach and inspire your team to grow future leaders.
• Continuously review performance and implement improvements.

Skills

GM experience

Sales growth

Leadership

Guest experience

Financial KPIs

Attention to detail

Job description

Job Title: General Manager
Location: Wiltshire / Somerset / Hampshire / Dorset
Salary: OTE £65,000 (TRONC + Bonus) per annum

Join the Chickpea Group Team!

We’re on the lookout for a passionate, hands‑on General Manager to lead our busy, buzzing pub where amazing hospitality comes first. This is a role for someone who thrives on taking ownership, driving standards and inspiring a team.

If you love great food, leading from the front, and creating an environment where both your team and guests feel genuinely looked after, you’ll fit right in. You’ll be at the heart of everything we do; overseeing day-to-day operations, building a strong, motivated team, and ensuring the pub runs smoothly, profitably, and with real personality.

We’re all about doing things properly, paying attention to the little details, and delivering genuinely great hospitality every single time. As General Manager, you’ll set the tone, uphold those standards, and make the place your own.

We’re Chickpea Group, a growing collection of pubs with rooms and pizza spots across the Southwest. We’re energetic, ambitious, and building something special. Most importantly, our team members are at the heart of it all. Work with us and you’ll be surrounded by great people, with real opportunities to grow and move across the group.

Perks of Working with Us

• Competitive Salary plus variable TRONC and bonus
• 50% off food across all our pubs (Monday-Thursday)
• Real opportunities to grow
• Structured (but relaxed) training — service-based knowledge is key
• Management away days
• Supplier trips & team days out
• Monthly team rewards
• £100 birthday voucher

*OTE based on 48-hour week, Variable TRONC and 20% target based bonus.

What You’ll Be Doing

• Taking full ownership of the pub, with complete accountability for performance, standards, and guest experience.
• Leading from the front to deliver an exceptional, consistent guest journey that builds loyalty and drives repeat trade.
• Recruiting, developing, and retaining a high-performing team.
• Setting and driving standards across all areas.
• Holding full P&L responsibility, actively managing sales, labour, costs, and margins to deliver strong financial performance.
• Using data, insight, and local knowledge to drive revenue, maximise opportunities, and grow the business.
• Overseeing all operational controls including stock, cash management, and compliance, ensuring the business is robust and audit-ready.
• Building strong community presence through events, partnerships, and local engagement.
• Leading, coaching, and inspiring your team to exceed expectations, developing future leaders within the business.
• Continuously reviewing performance, identifying opportunities, and implementing improvements to drive the pub forward.

What We’re Looking For

• Proven experience as a General Manager (or a high-performing Deputy ready to step up) within a high-volume, quality-led pub.
• A commercially astute operator with a strong track record of delivering sales growth, controlling costs, and driving profitability.
• A confident leader who can build and inspire a team.
• A natural host with a passion for delivering standout guest experiences.
• Strong financial and operational acumen, with experience managing budgets, KPIs, and compliance.
• A quick thinker that notices the detail —someone who treats the pub as their own and is always looking for ways to improve and grow.
• Resilient, ambitious, and driven, with the presence and credibility to lead from the front.