General Manager

Harry Ramsden's Group Limited; Pennington; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Death in service (4x salary)

Cycle to Work

Retailer discounts

Birthday day off

Free staff meals

Staff discounts

Nest Pension

Wisdom EAP

Workplace benefits scheme

Job summary

Harry Ramsden's Group Limited invites an experienced General Manager to lead our restaurant, inspire teams and drive performance with a focus on guest experience and operational excellence.

You will own full budget and P&L, ensure health and food safety standards, recruit and develop the team, and uphold our heritage of world famous fish and chips while delivering consistent service quality. We offer ongoing training and career development to support your success and a strong benefits package.

Qualifications

• Proven experience managing teams in a restaurant or fast-food environment.
• Strong commercial and operational management skills.
• Hands-on leader who leads by example.
• Passionate about delivering outstanding guest experiences.

Responsibilities

• Lead, inspire and develop your management and restaurant teams.
• Own full budget and P&L performance, driving sales and controlling costs.
• Ensure exceptional standards of health & safety, food safety and compliance.
• Lead recruitment, training, succession planning and team engagement.
• Champion our values and deliver consistently high standards of food, service and cleanliness.

Skills

Restaurant management

People leadership

Budget & P&L

Job description

General Manager

Harry Ramsden's Group Limited

Bonus

Quarterly Bonus Scheme up to £2,000

Annual Bonus Scheme up to £2,000

Potential additional bonuses - up to £6,000 per annum

At Harry Ramsden's, we have been serving up World Famous Fish and Chips since 1928 - over 90 years of quality, heritage and passion. We are looking for an experienced General Manager to lead our restaurant, inspire teams and take performance to the next level by driving excellence, innovation and outstanding guest experiences.

Join us and be part of our mission:
To be the world's leading brand in traditional British fish and chips, loved globally for our quality, heritage and unforgettable experience.

If you are passionate about food, take pride in exceptional standards and are motivated by leading and developing high-performing teams, this could be the role for you. We provide ongoing training and career development to support your success.

Our Values in Action

As a General Manager at Harry Ramsden's, you will lead by example and embed our values across every aspect of the business:

• Entrepreneurship & Innovation - Driving continuous improvement, embracing new ideas and finding smarter ways to grow performance
• Resilience - Leading with confidence and calm in a fast-paced environment, adapting to challenges and setting the tone for your team
• Passion - Demonstrating pride in our food, service, people and heritage every day
• Customer Focus - Creating a culture where exceptional guest experience is non-negotiable and consistently delivered
• Accountability - Taking full ownership of standards, results, compliance and commercial performance
• Collaboration - Building strong relationships with your leadership team, peers and support functions to deliver shared success
• Sustainability - Protecting our brand legacy while championing responsible, ethical and sustainable ways of working

As a General Manager, you will:

• Lead, inspire and develop your management and restaurant teams
• Own full budget and P&L performance, driving sales and controlling costs
• Ensure exceptional standards of health & safety, food safety and compliance
• Lead recruitment, training, succession planning and team engagement
• Champion our values and deliver consistently high standards of food, service and cleanliness

About You

• Proven experience managing teams in a restaurant or fast-food environment
• Strong commercial and operational management skills
• A visible, hands-on leader who leads by example
• Passionate about delivering outstanding guest experiences and developing people

Employee Benefits

• Death in Service benefit - 4x salary
• Cycle to Work Scheme & PC World / Curry's Tech Scheme (salary sacrifice)
• Retailer discounts & discounted days out
• Paid birthday day off
• Free meal when on shift & staff food discounts
• Stream
• NEST Pension Scheme
• WISDOM Employee Assistance Programme

We look forward to welcoming you to a team of passionate, dedicated people who deliver great fish and chips and outstanding customer service every day.