General Manager

Lefties; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25% staff discount

28 days holiday allowance

Company pension scheme

More for Less discounts platform

Job summary

Lefties in the UK is seeking a General Manager to own store performance, lead the commercial strategy, and drive operational excellence in a fast-paced, high-volume environment.

You will build a strong leadership team, coach managers and ensure a best-in-class customer experience while upholding Inditex values and sustainability across all activities.

Qualifications

• Experience leading high-volume fashion retail environments.
• Proven ability to drive sales and commercial performance.
• Strong people leadership and talent development skills.

Responsibilities

• Own store performance and deliver sales, productivity and service objectives.
• Set and drive the commercial strategy using KPIs and customer insights.
• Lead and develop your management team, building capability and succession.
• Deliver outstanding customer experience through service standards and leadership on the shop floor.
• Oversee operations, compliance and store routines to ensure consistency.
• Drive product availability and store organisation to support commercial results.
• Champion health, safety and sustainability initiatives daily.

Skills

Leadership

People development

KPI analysis

Store operations

Customer service

Job description

Lefties is a part of the Inditex family of brands, within one of the world’s leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties.

Fashion is what we sell. How we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success. As Lefties expands in the UK, we’re building teams who thrive on pace, purpose and customer-first retail.

The role

As General Manager, you are accountable for the overall performance and day-to-day leadership of the store. You set the pace, lead the commercial strategy and ensure operational excellence in a fast-moving, high-volume environment.

You lead through people: building a strong leadership team, developing talent and creating a culture where colleagues feel supported, motivated and clear on priorities — even under pressure.

This role is for you if you…

• Lead with emotional intelligence, integrity and a positive mindset
• Thrive in fast-paced environments and stay calm under pressure
• Are commercially strong — confident using KPIs and insight to drive performance
• Are organised, reliable and great at prioritising in real time
• Build great teams: you coach leaders, develop talent and create accountability with care
• Are adaptable and proactive — you react quickly to change and keep the store moving
• Are resilient and ambitious, always looking to learn, improve and progress
• Align naturally with Inditex values and ethical standards, including sustainability

What you’ll do

• Own store performance and deliver sales, productivity and service objectives
• Set and drive the commercial strategy using KPIs, store insight and customer demand
• Lead and develop your management team, building capability, motivation and succession
• Deliver an outstanding customer experience through strong service standards and shopfloor leadership
• Oversee all operational and administrative routines, ensuring compliance and consistency
• Drive product flow, availability, replenishment and store organisation to support commercial performance
• Maintain a safe, clean and well-run environment, ensuring Health & Safety standards are met
• Act as an ambassador for Inditex sustainability initiatives and embed them into daily ways of working

What we offer

Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the “More for Less” benefits platform with a wide range of discounts.

At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.

Inclusion & accessibility

• We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.