General Manager

DHL; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

DHL is seeking an experienced General Manager for their Milton Keynes Digital Centre. This pivotal role focuses on operational management, team leadership, and driving efficiency. The ideal candidate will possess a strong background in managing complex, high-volume environments. Join us to lead a talented team in a dynamic workplace that values inclusivity and innovation.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Hundreds of discounts (including Retail, Childcare + Gym)

Affordable loans & Enhanced Pension Scheme

24/7 employee support service for you (+ family) with access to free counselling

Qualifications

• Experience in complex, high-volume, multi-contract environments.
• Proven leadership skills fostering team engagement and ownership.
• Ability to drive creative solutions and manage risks.

Responsibilities

• Lead and manage operations at the Milton Keynes Digital Centre.
• Oversee continuous improvement processes to enhance customer satisfaction.
• Act as the primary contact for complex customer needs and negotiations.

Skills

Leadership

Operational Management

Problem Solving

Customer Service

Commercial Management

Team Engagement

Job description

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We are looking for an experienced General Manager to lead and manage the operations at our Milton Keynes Digital Centre. The ideal candidate will possess a strong background in complex operational management, particularly on sites with multi-user contracts. This role requires a strategic thinker who can effectively drive efficiency, optimize processes, and ensure that operational goals are met.

Are you an individual with proven leadership skills who can motivate, develop and engage a diverse team while maintaining a focus on operational excellence? Are you passionate about leveraging a holistic approach to enhance performance and ready to take on a pivotal full on role where no 2 days are the same? If so, we encourage you to apply

A TYPICAL DAY MAY INVOLVE

People Leadership: Champion team engagement and foster ownership, ensuring alignment with our shared vision while inspiring and empowering team members.

Operational Leadership: Oversee a safe, world-class operation focused on continuous improvement to delight our customers.

Customer Relationship Management: Act as the primary contact for a variety of complex customer needs, negotiations and issue resolution, identifying opportunities to strengthen relationships.

Complex Problem Solving: Foster collaboration to deliver integrated solutions to complex challenges, ensuring clear communication and driving transformational change.

High-Performance Culture: Cultivate a culture of respect and excellence, managing a matrix environment and focusing on developing management capabilities through coaching and professional development.

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience of a complex high volume multi-contract environment.
• Growth oriented and ambitious, with an obsession for exceptional customer service and clear communication style.
• A drive to deliver value through creative solutions and strong commercial management.
• Fostering a culture that embraces new ideas, continuous improvements, technologies and ways of thinking, adapting to changing environments.
• Ability to remain resilient, competitive and forward thinking in an increasingly dynamic and complex organisation.
• Creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.

WHY JOIN US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.