General Manager

Jerk Junction; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

Join a vibrant and expanding restaurant where you can lead a passionate team and deliver exceptional Jamaican dining experiences! As the General Manager, you'll be at the forefront of operations, ensuring a welcoming atmosphere for guests while maintaining high standards of service and quality. This role offers the chance to inspire your team, manage daily operations, and engage with customers to promote a rich cultural experience. If you have a passion for Jamaican cuisine and a knack for leadership, this is the perfect opportunity to grow your career in a dynamic environment.

Qualifications

• Proven leadership experience in the hospitality or restaurant industry.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Lead and supervise front-of-house and kitchen staff to ensure excellent service.
• Monitor team performance and operational efficiencies for smooth service.

Skills

Leadership in hospitality

Communication skills

Interpersonal skills

Multitasking

Organisational skills

Financial management

Knowledge of health and safety regulations

Passion for Jamaican cuisine

Job description

Reporting to the Head of Site Operations, we are looking for fresh new talent to join Jerk Junction! As we grow, we need you to grow with us. Are you an Assistant General Manager looking to advance your career? Or a General Manager seeking a new challenge? We want to hear from you! Jerk Junction is an expanding business, and we need the best in class to join us on this journey!

Overview:

As the General Manager at Jerk Junction, you will be the driving force behind delivering excellent service, maintaining smooth daily operations, and ensuring a warm and welcoming environment for our guests. You’ll work closely with the management team and be responsible for leading and motivating staff, overseeing restaurant operations, and ensuring our customers enjoy an authentic Jamaican dining experience.

Key Responsibilities:

1. Team Management:
   1. Lead, inspire, and supervise a team of front-of-house and kitchen staff.
   2. Assign tasks and responsibilities to staff members, ensuring all areas are covered during shifts.
   3. Foster a positive, team-oriented environment, promoting high morale and motivation.
   4. Assist with staff training, development, and performance reviews.
2. Customer Service:
   1. Ensure exceptional service standards are consistently maintained.
   2. Address customer inquiries, feedback, and complaints in a professional and efficient manner.
   3. Oversee the delivery of food and drinks, ensuring that quality and presentation meet the restaurant’s standards.
   4. Ensure all health and safety regulations are followed, particularly in food handling and preparation.
3. Operations & Quality Control:
   1. Assist the Restaurant Manager in overseeing day-to-day operations to ensure smooth service.
   2. Ensure the restaurant maintains high cleanliness and hygiene standards.
   3. Ensure stock levels are adequate and assist with inventory management.
   4. Handle cash management, including processing payments and balancing tills.
4. Performance & Reporting:
   1. Monitor and report on team performance and operational efficiencies.
   2. Assist in generating reports regarding sales, food costs, and customer satisfaction.
   3. Support the implementation of strategies to increase restaurant profitability.
5. Marketing & Promotion:
   1. Help promote the restaurant's special events, promotions, and menu items.
   2. Engage with customers to encourage repeat business and gather feedback.

Qualifications & Skills:

1. Previous experience in a leadership role within the hospitality or restaurant industry.
2. Strong communication and interpersonal skills.
3. A passion for Jamaican cuisine and culture.
4. Ability to multitask in a fast-paced environment.
5. Excellent organisational skills and attention to detail.
6. Basic understanding of financial management and budgeting.
7. Knowledge of health and safety regulations.
8. Experience in a Caribbean or Jamaican restaurant.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Restaurants