General Manager

Simon Lincoln Recruitment Services; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their on-site team in Manchester. In this pivotal role, you will be responsible for building and maintaining a vibrant community, ensuring top-tier service, and driving revenue while managing costs effectively. Your leadership will foster a culture of excellence, enhancing member satisfaction and engagement. This position offers the chance to make a significant impact in a thriving environment, where your strategic thinking and strong management skills will be key to success. If you are passionate about community engagement and operational excellence, this role is perfect for you.

Qualifications

• Proven experience in a similar role with strong management skills.
• Knowledge of English statutory letting requirements is beneficial.

Responsibilities

• Lead the on-site team to ensure member satisfaction and operational efficiency.
• Manage budgets, report performance, and drive revenue growth.

Skills

People Management

Customer Service

Financial Management

Strategic Thinking

Communication Skills

Education

ARLA or IRPM qualification

Experience in residential property or hospitality sectors

Job description

Job Title: General Manager

Reporting To: Regional Operations Manager

Hours: 9:00 am – 5:30 pm

About the Role

As General Manager, you’ll lead the on-site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Key Responsibilities:

People Management:

• Recruit, train, and motivate the on-site team.
• Conduct annual appraisals and regular 1-2-1s.
• Ensure adherence to processes and achievement of SLAs/KPIs.

Community Engagement & Satisfaction:

• Deliver top-tier service to enhance member satisfaction and retention.
• Develop action plans based on customer satisfaction surveys.
• Engage with local charities and encourage resident participation.
• Manage the community app with events and information.

Marketing & Lettings:

• Contribute to marketing strategies to maximise returns.
• Meet income and leasing targets, minimising void periods.
• Stay updated on local market and competitor services.
• Oversee content for the members portal and social media channels.

Planning & Daily Management:

• Plan and schedule work streams effectively.
• Provide clear instructions and promote team communication.

Financial & Reporting:

• Lead budget setting processes and manage development budgets.
• Identify opportunities for additional income and cost efficiencies.
• Produce regular asset performance reports with clear strategies.

Building Operations:

• Ensure efficient operations and service delivery on site.
• Monitor maintenance activities and quality control.
• Manage service failures and contractor performance.

Health & Safety Compliance:

• Oversee H&S and statutory compliance on site.
• Manage supplier and contractor compliance with H&S requirements.
• Handle risk assessments, accident reporting, and emergency preparedness.

Qualifications & Experience:

• ARLA or IRPM qualification desirable.
• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.

Personal Requirements:

• Proven experience in a similar role.
• Strong commercial awareness and strategic thinking.
• Ability to balance operational demands with a resident-focused mindset.
• Positive, professional, and customer-focused with strong relationship-building skills.
• Proactive, resilient, and adaptable with excellent problem-solving abilities.
• Strong communication skills and ability to influence decisions.
• Ability to remain calm under pressure and manage time effectively.
• Willingness to work flexible hours, including weekends and bank holidays, and from time to time the role may require flexibility to work outside of these hours to support resident events or respond to resident escalations.