General Manager

Thwaites; Malham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

40% wage access

28 days annual leave

Health cash plan

Employee discounts

EAP

Enhanced parental pay

Apprenticeships

Life assurance

Training programmes

Supportive work environment

Job summary

Thwaites is seeking a General Manager to lead a diverse team and deliver warm hospitality seven days a week across our venues. You will create and execute a business plan that hits sales and profit targets while managing payroll budgets and rotas.

You will report on all business records, drive performance, and step in on shift to ensure smooth operations. Strong leadership, financial acumen and staff development are essential.

Qualifications

• Proactive and a good communicator with the ability to collaborate with senior leaders.
• Experience with preparing P&Ls is essential.
• Ability to set and deliver ambitious budgets that maximise profit.
• Experience coaching and mentoring managers and developing staff.
• Experience delivering technical training and development content is beneficial.

Responsibilities

• Lead the team to deliver warm hospitality in a fantastic environment.
• Create and carry out an agreed business plan meeting sales and profit targets.
• Manage payroll budgets and rotas in line with targets.
• Maintain and report on all business records as required.
• Take responsibility for all business operations on shift and ensure coverage in your absence.
• Continuously improve team performance and achieve targets.
• Hands-on with F&B service, guest care, and managing room bookings.

Skills

Team leadership

Communication

Business planning

Budgeting

Payroll management

Guest service

F&B operations

Training & development

Job description

As General Manager will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do.

Your day to day;

• Leading our team to deliver warm hospitality in a fantastic environment
• Create and then carry out an agreed business plan that meets sales and profit targets
• Managing payroll budgets and rotas in line with agreed targets
• Maintain and report on all business records as required
• Taking responsibility for all of the business operations when you are on shift and when needed ensure the team in place can operate in your absence
• You will constantly focus on improving the performance of your team and yourself, consistently achieving targets and delivering results
• When needed, being hands on with F&B service, looking after guests and managing room bookings and enquiries

Who are we looking for?

You will need to be proactive and a good communicator, ensuring the continued smooth running of the business. As General Manager, you will be comfortable collaborating with other senior leaders in our group. Sharing best practices on operations, recruitment, retention and developing talented individuals.

Business acumen and experience with preparing P&Ls is essential. With the support of your team, you will need to set and deliver an ambitious budget that will ensure profit is maximised by managing costs and driving revenue.

Someone who can set measurable, challenging goals for all team members, finding ways to improve staff’s knowledge and their approach, coaching and mentoring all managers. Experience of delivering technical training and development content would be beneficial. You will be expected to build Individual Development Plans for you team using our in-house academies and training programmes as the main route for development.

From your experience you will be able to identify ways that business strategy, customer profile, culture and constraints influence the development of a creative, profitable and competitive product. You will be able to foresee market and business scenarios that present risks and opportunities to the business.

Our business is open all day every day so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 after 5 years' service)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations -

What are you Thwaiting for?